Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Thiha Soe

Mandalay,Myanmar

Summary

Experienced and self-motivated Manager who brings valuable F&B experience with a passion for management. I am results oriented with a proven track record of working collaboratively with team members to achieve goals. Experienced in both Cafe and Restaurant/Bar settings, and adept at overall outlet operations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Outlet Manager

Matchaya
07.2019 - 05.2023
  • Ensured customers experienced a positive dining experience.
  • Interviewed, selected, trained, and guided new staff.


  • Cited for interpersonal communications, teamwork, customer service, flexibility and reliability.


  • Handled guest complaints in order to maintain a positive dining experience for all restaurant patrons.
  • Oversee inventory management and requisition of materials and goods.

Floor Manager

Chili's Pte Ltd
07.2018 - 07.2019
  • Managed team employees to maintain smooth-running operations of outlet floor.
  • Managed store inventory and stock levels to maintain availability of products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Senior Restaurant Manager

Riders Cafe Pte Ltd
10.2016 - 05.2018
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Food and Beverage Supervisor

Le Royal Meridien Hotel Abu Dhabi
03.2014 - 03.2016
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Bartender

Jumeirah Beach Hotel Dubai
12.2012 - 06.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Waiter

Emirates Flight Catering
10.2011 - 11.2012
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Food and Beverage Captain

The Muse Restaurant
01.2010 - 08.2011
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Maintained highest standards for beverage quality and service.

Waiter

Sedona Hotel Mandalay
11.2006 - 12.2009
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Bachelor of Arts - English

Yadanapon University
Mandalay, Myanmar
05.2006

Skills

  • Accounting Records
  • Manager Coaching and Training
  • Inventory Control Processes
  • Knowledge of Candidates
  • Customer Loyalty
  • Customer Engagement
  • Service Quality
  • Professional Relationships
  • Restaurant Operation
  • Time Management
  • Bartending
  • Latte Art

Certification

  • Licensed Food Safety and Hygiene - ( 07/2021 )
  • Certified Level 2 Award in Food Safety in Catering, Emirates Flight Catering - ( 11/2011 )
  • Certified WSET Level 1 Award in Wines, QCF - ( 08/2015 )
  • HACCP Awareness Programme Training - ( 03/2019 )
  • Food and Beverage Service Course Training - ( 04/2017 )
  • Induction Programme of Star Woods Hotel and Resorts Training - (06/2014)
  • Service Culture Training - ( 05/2014 )

Languages

English
Native or Bilingual
Burmese
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Outlet Manager

Matchaya
07.2019 - 05.2023

Floor Manager

Chili's Pte Ltd
07.2018 - 07.2019

Senior Restaurant Manager

Riders Cafe Pte Ltd
10.2016 - 05.2018

Food and Beverage Supervisor

Le Royal Meridien Hotel Abu Dhabi
03.2014 - 03.2016

Bartender

Jumeirah Beach Hotel Dubai
12.2012 - 06.2013

Waiter

Emirates Flight Catering
10.2011 - 11.2012

Food and Beverage Captain

The Muse Restaurant
01.2010 - 08.2011

Waiter

Sedona Hotel Mandalay
11.2006 - 12.2009

Bachelor of Arts - English

Yadanapon University

Similar Profiles

CREATE PROFILE
Thiha Soe