THI HONG NHUNG LE
Garden Grove,USA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Medical Assistant
OC Vascular & Endovascular Surgery Center
Fountain Valley, CA
06.2024 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Managed patient scheduling and maintained appointment records efficiently.
- Coordinated with insurance companies for pre-authorizations and referrals effectively.
- Maintained cleanliness and organization within the clinical environment consistently.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
Student
Orange Coast College
Costa Mesa, CA
06.2025 - Current
- Communicated effectively with instructors regarding academic concerns and inquiries.
- Organized notes and study materials for effective information retention.
- Maintained consistent attendance.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Engaged in continuous learning through summer courses and enrichment programs.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
Cashier
Burlington
Huntington Beach, California
06.2024 - 07.2024
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and provided recommendations.
- Handled cash, credit, and debit transactions using point-of-sale systems.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints swiftly to enhance satisfaction.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
Waitress
ZZ HOTPOT HOUSE
Garden Grove, CA
02.2024 - 05.2024
- Provided excellent customer service in a fast-paced dining environment.
- Managed cash register, processing payments and handling transactions smoothly.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained cleanliness of tables, utensils, and dining areas throughout shifts.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
Medical Student
Can Tho University of Medicine and Pharmacy
Can Tho
10.2020 - 10.2023
- Collected patient data through interviews and medical records review.
- Provided support to clinicians by updating patient charts and other documents.
- Monitored the progress of patients throughout their treatments.
- Documented patient concerns in medical records for physician review.
- Observed physicians during clinical rounds for hands-on experience with patients.
- Maintained a high level of confidentiality when dealing with sensitive information.
- Adhered strictly to safety protocols while working with hazardous materials.
- Attended lectures and seminars to gain knowledge of medical science.
Education
High School Diploma -
Phu Quoc High School
Phu Quoc City08.2020
Biology
Orange Coast College
Costa Mesa, CASkills
- Customer service
- Point of sale systems
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Attention to detail
- Adaptability
- Patience and empathy
- POS system operation
Languages
- Vietnamese, Native/Bilingual
- English, Professional
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Student
Orange Coast College
06.2025 - Current
Medical Assistant
OC Vascular & Endovascular Surgery Center
06.2024 - Current
Cashier
Burlington
06.2024 - 07.2024
Waitress
ZZ HOTPOT HOUSE
02.2024 - 05.2024
Medical Student
Can Tho University of Medicine and Pharmacy
10.2020 - 10.2023
High School Diploma -
Phu Quoc High School
Biology
Orange Coast College
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