Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thikra Abbood

Marietta,GA

Summary

Proven track record of enhancing operational efficiency at Omni Hotels & Resorts, adept in Scheduling Coordination and excelling in Customer Service. Leveraged expertise in Microsoft Office and problem-solving to streamline processes, achieving signi
ficant improvements in team productivity and client satisfaction. Demonstrated adaptability and a results-driven approach, consi
stently exceeding employer expectations. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Engineering Administrative Assistant

Omni Hotels & Resorts
03.2023 - Current
  • Maintained professional growth through attending industry conferences, workshops, or webinars to stay current on emerging trends .
  • Demonstrated excellent customer service skills when interacting with clients, vendors, or partners on behalf of the engineering department .
  • Ensured accurate record-keeping by maintaining organized files for drawings, reports, and other technical documents.
  • Boosted team productivity by managing office supplies inventory and ensuring equipment maintenance needs were met.
  • Supported quality assurance efforts through meticulous review of engineering plans and specifications.
  • Enhanced team communication by scheduling meetings, taking minutes, and distributing agendas.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Improved interdepartmental collaboration by serving as a liaison between engineering teams and other departments within the company.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Housekeeping Supervisor

Omni Hotels & Resorts
12.2017 - 03.2023
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports, and other business documentation.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Retail Supervisor

Koton
04.2012 - 01.2015
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Entered and priced inventory to assist with efficient restocking.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Assistant Front Office Manager

Iraqi Airways
02.2010 - 01.2012
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.


Education

Diploma - Administration And Economics

Al- Rafdeen University
Baghdad Iraq
07.2002

Skills

  • Scheduling Coordination
  • Document Control
  • Report Preparation
  • Meeting facilitation
  • Microsoft Office
  • Data Entry
  • Excel spreadsheets
  • Inventory Management
  • Appointment Coordination
  • Schedule Maintenance
  • Supply Inventory Control

Certification

  • (Power of Engagement ) Omni Hotel and Resorts
  • Omni Hotel and Resorts Training - Phishing Foundation Training.
  • Anti- Human Trafficking Training.
  • Anti-Harassment Training.
  • Security Awareness Training.
  • Proofpoint Security Awareness Training.

Timeline

Engineering Administrative Assistant

Omni Hotels & Resorts
03.2023 - Current

Housekeeping Supervisor

Omni Hotels & Resorts
12.2017 - 03.2023

Retail Supervisor

Koton
04.2012 - 01.2015

Assistant Front Office Manager

Iraqi Airways
02.2010 - 01.2012

Diploma - Administration And Economics

Al- Rafdeen University

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Thikra Abbood