Thikra Mawry
Dearborn Heights,MI
Summary
With over a decade of customer service experience I am an expert in multitasking, meeting deadlines and working exceptional with others to complete tasks and achieve goals.
Overview
12
12
years of professional experience
Work History
Advisory Board Member
Verizon
01.2024 - Current
- Participated in regular board meetings to provide constructive feedback on proposed projects or plans that aligned with the organization''s mission statement.
- Assisted in the development of long-term business strategies, ensuring sustainable growth and profitability.
- Developed comprehensive performance metrics to evaluate organizational success and drive continuous improvement initiatives.
- Conducted meetings with general managers of the MI territory to provide feedback and concerns to the Board
- Facilitated meet and greet with VP of operations and VP of marketing with local officials in hope to build a relationship with local community and the store.
Sales Specialist
Verizon
08.2022 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong customer relationships through consistent communication and effective listening
- Provided first-rate service to all customers and potential customers.
- Achieved monthly quota
- Open and close store as key holder
Sales Consultant
Xfinity Store
10.2013 - 08.2022
- Responsible for assisting customers with all aspects of sales and service ensuring an excellent customer experience
- Using knowledge, tools & technology along with a passion and desire to help
- Recognized in the Top 5% for Elite in 2016
- Consistently achieved sales goals every month and conducted team huddles every day for motivation and product support.
Patient Observation
Beaumont Hospital
01.2018 - 09.2019
- Observing the patient, ensuring that he or she is not endangering themselves or others
- Logging every 15 min of what the patient is doing
- Keeping any objects of what could harm them away from them.
Retail Service Associate
Xfinity Store
07.2018 - 06.2019
- Responsible for the entire store inventory, ensuring all returns are shipped on the scheduled time, meeting deadlines for new launches, resets making sure the store is 100% compliant on the due date
- Submitting tickets for issues and following through to the resolution
- Receiving inventory upon arrival, sending out any defective inventory
- Ensuring the store is fully stocked with phone accessories
- Putting up new advertisements, new phones, new equipment in the case of a launch of a new phone
- Greeting and checking in customers as they come in, take equipment from the customers
- Conducting weekly cycle counts to ensure the store is not missing nor needing any additional accessories, phones etc
- Once a month conduct a full physical count of the entire store to review all the inventory within the store.
09.2012 - 06.2013
- Over 100 hours of volunteer work which involved scheduling transportation for patients.
Skills
- Works well under pressure
- Interpersonal skills
- Master in sales techniques
- Upbeat, friendly and positive
- Highly responsible and reliable
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Strategic Thinking
- Leadership experience
- Customer Relations
- Diversity and Inclusion
- Crisis Management
- Innovative Mindset
- Organizational Leadership
- Strategic Planning
Internship
John D. Dingell VA Medical Center, Detroit, MI, 09/01/12, 06/01/13, -Over 100 hours of volunteer work which involved scheduling transportation for patients.
Languages
Arabic
Native or Bilingual
Timeline
Advisory Board Member
Verizon
01.2024 - Current
Sales Specialist
Verizon
08.2022 - Current
Retail Service Associate
Xfinity Store
07.2018 - 06.2019
Patient Observation
Beaumont Hospital
01.2018 - 09.2019
Sales Consultant
Xfinity Store
10.2013 - 08.2022
09.2012 - 06.2013
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