Results-driven and experienced Senior Director of Information Technology Operations holding a Master of Business Administration in Risk Management with 15+ years experience in information technology (IT) operations, information security operations, risk management, and governance. Proven expertise in managing projects, analyzing data, and providing employee mentoring and training.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Director of Hotel Technology Services
Four Seasons Hotels and Resorts
11.2021 - Current
Manage IT team across US and Canada by setting objectives and monitoring performance to increase productivity and efficiency
Oversee $10M+ budget for region by presenting, justifying, and monitoring spend to ensure maximum value is extracted from technology investments
Identify and assess new technologies with business leaders to increase automation, integrations, and improve the guest experience through innovation
Develop strategic partnerships in region with vendors and 3rd parties to optimize technology cost, service delivery, and support
Conduct annual IT audits and assessments to identify technology and cybersecurity risk and build remediation plans
Ensure hotels operate in alignment with regulatory and compliance requirements such as PCI DSS and data privacy
Hire, lead, and develop strong IT talent across the region to continuously improve IT operations.
Senior Director, Global IT Operations
Four Seasons Hotels and Resorts
01.2019 - 11.2021
Oversaw global IT service management and delivery including IT policies, standards, and procedures program, 24x7 global helpdesk, corporate IT team, ITSM platform, change management program, etc
Oversaw global IT governance, risk, and compliance including PCI compliance program, GDPR compliance program, Risk management program, IT Governance program
Oversaw lab testing environments including DevOps program and lab integration of critical global applications (web, mobile, reservations, etc.)
Oversaw Managed Security Services program including vendor relationships, contract negotiations/renewal, and tactical deployments and service delivery
Oversaw global network and telecom programs including vendor relationships, network and telecom strategy, and configuration standards and operating procedures.
Director, Networking and Security Projects
Four Seasons Hotels and Resorts
02.2017 - 12.2018
Built and implemented new IT policies, standards, and procedures program
Managed multi-million-dollar Global IT Security budget
Governed all network and IT security elements of new hotels openings and new hotel acquisitions
Approved network architecture for all new hotels builds and significant infrastructure upgrades
Managed the Technology Risk Assessment Program
Manage the corporate application testing lab team, the corporate IT operations team, and the global service desk team
Chair global IT Change Approval Board.
Manager, Global IT Security Operations
Four Seasons Hotels and Resorts
04.2014 - 02.2017
Global head of IT Security and Cybersecurity operations
Established global technological and operational security standards to support PCI DSS
Governed and audited hotels and corporate offices to ensure adherence to operational security standards and PCI DSS
Managed global incident response program
Managed hotel rebrand security assessments prior to onboarding as a Four Seasons Hotel
Conducted security assessments of new products and technologies brought forth by the business
Established secure deployment guides of existing and new technologies for hotels
Produced regular hotel security scorecards to show risk level and trending over time.
Managed the implementation of all security technologies across the organization in preparation for global PCI compliance
Established and maintained strong working relationship with the Managed Security Service provider
Managed the reconfiguration of all hotel networks globally to comply with new converged and segmented design to support advanced technologies and secure our infrastructure in accordance with PCI DSS
Key advisor in developing Four Seasons’ global PCI program
Developed IT security standards to support new technologies and processes to support PCI DSS compliance.