Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Matthew Gridgeman

Dallas,TX

Summary

Results-driven and experienced Senior Director of Information Technology Operations holding a Master of Business Administration in Risk Management with 15+ years experience in information technology (IT) operations, information security operations, risk management, and governance. Proven expertise in managing projects, analyzing data, and providing employee mentoring and training.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Area Director of Hotel Technology Services

Four Seasons Hotels and Resorts
2021.11 - Current
  • Manage IT team across US and Canada by setting objectives and monitoring performance to increase productivity and efficiency
  • Oversee $10M+ budget for region by presenting, justifying, and monitoring spend to ensure maximum value is extracted from technology investments
  • Identify and assess new technologies with business leaders to increase automation, integrations, and improve the guest experience through innovation
  • Develop strategic partnerships in region with vendors and 3rd parties to optimize technology cost, service delivery, and support
  • Conduct annual IT audits and assessments to identify technology and cybersecurity risk and build remediation plans
  • Ensure hotels operate in alignment with regulatory and compliance requirements such as PCI DSS and data privacy
  • Hire, lead, and develop strong IT talent across the region to continuously improve IT operations.

Senior Director, Global IT Operations

Four Seasons Hotels and Resorts
2019.01 - 2021.11
  • Oversaw global IT service management and delivery including IT policies, standards, and procedures program, 24x7 global helpdesk, corporate IT team, ITSM platform, change management program, etc
  • Oversaw global IT governance, risk, and compliance including PCI compliance program, GDPR compliance program, Risk management program, IT Governance program
  • Oversaw lab testing environments including DevOps program and lab integration of critical global applications (web, mobile, reservations, etc.)
  • Oversaw Managed Security Services program including vendor relationships, contract negotiations/renewal, and tactical deployments and service delivery
  • Oversaw global network and telecom programs including vendor relationships, network and telecom strategy, and configuration standards and operating procedures.

Director, Networking and Security Projects

Four Seasons Hotels and Resorts
2017.02 - 2018.12
  • Built and implemented new IT policies, standards, and procedures program
  • Managed multi-million-dollar Global IT Security budget
  • Governed all network and IT security elements of new hotels openings and new hotel acquisitions
  • Approved network architecture for all new hotels builds and significant infrastructure upgrades
  • Managed the Technology Risk Assessment Program
  • Manage the corporate application testing lab team, the corporate IT operations team, and the global service desk team
  • Chair global IT Change Approval Board.

Manager, Global IT Security Operations

Four Seasons Hotels and Resorts
2014.04 - 2017.02
  • Global head of IT Security and Cybersecurity operations
  • Established global technological and operational security standards to support PCI DSS
  • Governed and audited hotels and corporate offices to ensure adherence to operational security standards and PCI DSS
  • Managed global incident response program
  • Managed hotel rebrand security assessments prior to onboarding as a Four Seasons Hotel
  • Conducted security assessments of new products and technologies brought forth by the business
  • Established secure deployment guides of existing and new technologies for hotels
  • Produced regular hotel security scorecards to show risk level and trending over time.

Project Manager, Managed Security Services (IT Consultant)

Four Seasons Hotels and Resorts
2011.12 - 2014.04
  • Led the global Managed Security Services program
  • Managed the implementation of all security technologies across the organization in preparation for global PCI compliance
  • Established and maintained strong working relationship with the Managed Security Service provider
  • Managed the reconfiguration of all hotel networks globally to comply with new converged and segmented design to support advanced technologies and secure our infrastructure in accordance with PCI DSS
  • Key advisor in developing Four Seasons’ global PCI program
  • Developed IT security standards to support new technologies and processes to support PCI DSS compliance.

Education

MBA - Risk Management

University of Cumbria
Carlisle, England
12.2022

Skills

  • IT Operations & Service Delivery
  • Information Security and Risk Management
  • IT Governance and Compliance
  • IT Security Operations
  • Infrastructure Management
  • Networking (Switching, Routing, Firewalls, Wireless, etc.)
  • Secure DevOps
  • PCI DSS
  • Data Privacy
  • NIST, SOX, ISO
  • Project Management
  • Vendor Management
  • Decision Making
  • Problem Solving
  • Business Acumen
  • Customer Service and Business Communication
  • Revenue Growth
  • Staff hiring
  • KPI Tracking

Certification

  • CISSP
  • CISM
  • CISA
  • CEH
  • CGEIT
  • CCNA

Languages

English
Native or Bilingual
French
Professional Working
Spanish
Elementary

Timeline

Area Director of Hotel Technology Services

Four Seasons Hotels and Resorts
2021.11 - Current

Senior Director, Global IT Operations

Four Seasons Hotels and Resorts
2019.01 - 2021.11

Director, Networking and Security Projects

Four Seasons Hotels and Resorts
2017.02 - 2018.12

Manager, Global IT Security Operations

Four Seasons Hotels and Resorts
2014.04 - 2017.02

Project Manager, Managed Security Services (IT Consultant)

Four Seasons Hotels and Resorts
2011.12 - 2014.04

MBA - Risk Management

University of Cumbria
  • CISSP
  • CISM
  • CISA
  • CEH
  • CGEIT
  • CCNA
Matthew Gridgeman