Thi Ngoc Trang Phan

Dynamic Barista Shift Lead at Bober Tea, skilled in espresso machine operation and customer service. Cultivated loyalty through personalized interactions and improved cleanliness standards, enhancing the customer experience. Proactively managed inventory and provided valuable feedback for operational improvements, fostering a collaborative team environment. Try to get more feedback room customer, to know which problem need to improvements.

Professional with focus on leading and managing barista teams, ensuring high-quality service, and maintaining operational efficiency. Strong background in beverage preparation, customer service, and inventory management. Known for fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in training staff, managing schedules, and upholding company standards. Developed leadership and team management skills in fast-paced customer service environment. Expertise in conflict resolution and operational efficiency, adaptable to diverse work settings. Looking to transition into new field with focus on leveraging transferrable skills for impactful results.