Thinh A Doan Baltazar
Summary
Dynamic professional with a proven track record at GO Car Wash, excelling in service excellence and collaborative team management. Achieved a 15% increase in positive customer feedback through exceptional service and effective training. Skilled in financial transaction processing and analytical decision-making, driving sales and operational efficiency in high-pressure environments.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Diligent Sales Associate with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
GO Car Wash
03.2024 - 05.2025
- Supervised daily operations of a high-volume car wash, managing a team of 10+ employees to ensure efficient workflow and top-tier customer service.
- Trained new staff in safety procedures, upselling techniques, and company standards, improving team performance and reducing onboarding time by 25%.
- Delivered exceptional customer service by resolving complaints, addressing concerns, and building strong customer relationships, resulting in a 15% increase in positive customer feedback.
- Monitored inventory and supply levels, placing timely orders and minimizing downtime due to shortages.
- Led sales initiatives and promotions, contributing to a 10% boost in monthly membership sign-ups.
- Ensured compliance with safety and environmental regulations, maintaining a clean, safe, and organized facility.
- Handled cash management, shift scheduling, and end-of-day reporting with high attention to detail and accuracy.
Sales Associate
GO Car Wash
12.2023 - 03.2024
- Consistently ranked as a top-performing sales associate, averaging 197 sales per month, with a focus on car wash memberships and upsell packages.
- Delivered personalized customer service by actively engaging with customers, identifying needs, and recommending the best service options to drive satisfaction and repeat business.
- Educated customers on membership benefits and promotions, leading to a 30% increase in new sign-ups during key months.
- Worked collaboratively with team members and management to meet daily sales goals and improve overall store performance.
- Maintained a professional, energetic presence at the front lines of customer interaction, building trust and rapport with regular clients.
- Assisted with daily operations including POS transactions, cash handling, and maintaining a clean and organized service area.
- Recognized by management for outstanding sales consistency and customer service excellence.
Cook
Los Primos Authentic Mexican Cuisine
02.2022 - 11.2023
- Prepared a wide range of authentic Mexican dishes in a fast-paced kitchen, maintaining high standards of food quality, consistency, and presentation.
- Managed prep stations, ensured timely preparation of ingredients, and supported smooth service during peak hours.
- Followed food safety and sanitation guidelines strictly, contributing to the restaurant's excellent health inspection scores.
- Collaborated with kitchen staff to maintain efficiency, reduce waste, and streamline kitchen operations.
- Assisted with inventory checks, restocking, and minimizing ingredient shortages by communicating effectively with management.
- Adapted quickly to changing menus, special requests, and high-volume rushes, demonstrating flexibility and strong multitasking skills.
- Earned recognition from supervisors for reliability, teamwork, and a strong work ethic.
Education
AP Mathematics
Chaparral High School
Murrieta, CA06-2022
Skills
- Service excellence
- Financial transaction processing
- Collaborative team management
- Analytical decision-making
Accomplishments
- Business Development - Initiated two key partnerships which resulted in 15% revenue growth.
- Awarded “Employee of the Month” in 2024.
- Exceeded monthly quota 4 times.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CM - Certified Manager Certification
- Certified Assistant Manager, Go Car Wash - 2024
- Moreno Valley, Go Car Wash - 2024
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Assistant Manager
GO Car Wash
03.2024 - 05.2025
Sales Associate
GO Car Wash
12.2023 - 03.2024
Cook
Los Primos Authentic Mexican Cuisine
02.2022 - 11.2023
AP Mathematics
Chaparral High School
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