Summary
Overview
Work History
Education
Skills
Timeline
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Thiraphon Suphakowit

San Francisco,CA

Summary

Dynamic and dedicated Massage Therapist with expertise in deep tissue and Thai massage at Wela Thai Massage and Spa. Proven ability to enhance client satisfaction through exceptional service and professional communication. Committed to continuous improvement and client comfort, utilizing tailored techniques to achieve effective stress relief and relaxation.

Overview

21
21
years of professional experience

Work History

Massage Therapist

Wela Thai Massage and Spa
05.2022 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.

Server

Jitlada Thai Cuisine
01.2004 - 09.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Amazon Shoppers

Prime Now
07.2017 - 06.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Verified each item matched order sheet's description.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Scanned each item's barcode before item's removal from shelf.
  • Reported order discrepancies to team leader or other manager.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.

Education

Bachelor Degree - Mass Communication

Ramkhamhaeng University
Bangkok, Thailand
04.1996

Skills

  • Deep tissue massage
  • Swedish massage
  • Professionalism and ethics
  • Stress relief massage
  • Body treatments
  • Trigger point massage
  • Hot stone massage
  • Thai massage
  • Reflexology techniques
  • Aroma therapy

Timeline

Massage Therapist

Wela Thai Massage and Spa
05.2022 - Current

Amazon Shoppers

Prime Now
07.2017 - 06.2021

Server

Jitlada Thai Cuisine
01.2004 - 09.2021

Bachelor Degree - Mass Communication

Ramkhamhaeng University

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Thiraphon Suphakowit