Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thi Song Nhan Hoang

Houston,TX

Summary

Dedicated and customer-oriented professional with experience as a waitress and housekeeper in fast-paced hospitality environments. Skilled in delivering excellent service, maintaining high cleanliness standards, and multitasking efficiently. Strong ability to communicate with guests and collaborate with team members to enhance customer satisfaction. Proven track record of problem-solving and adhering to safety and sanitation protocols. Committed to creating positive guest experiences while maintaining a strong work ethic and attention to detail.

Overview

3
3
years of professional experience

Work History

Housekeeper

Hilton University of Houston
03.2024 - Current
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Waitress

Korea Garden
05.2021 - 05.2022
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Host

Thai Gourmet
05.2021 - 05.2022
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.

Education

Hospitality

University of Houston
Houston, TX
12-2024

Skills

    Restaurant Waitress:
  • Customer-focused service
  • Clear communication
  • Efficient multitasking
  • Teamwork
  • Handling payments
  • Quick problem resolution
  • Adherence to hygiene standards
    Hotel Housekeeper:
  • Detailed cleaning
  • Effective time management
  • Responding to guest needs
  • Physical endurance
  • Stock control
  • Issue reporting
  • Safe cleaning practices

Timeline

Housekeeper

Hilton University of Houston
03.2024 - Current

Waitress

Korea Garden
05.2021 - 05.2022

Host

Thai Gourmet
05.2021 - 05.2022

Hospitality

University of Houston

Similar Profiles

CREATE PROFILE
Thi Song Nhan Hoang