Thitimon Leonardo

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Greets all customers in a warm, sincere and helpful manner
• Takes orders and serves meals and beverages promptly and courteously
• Operates the complete POS system and other required software
• Providing a pleasant dining experience
• Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
• Bus and set tables and performs side-work and cleaning duties
• Responsible for preparing Beverages.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Greeting Customers
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Resolved guests complaints while maintaining positive customer environment.
• According customers to the available table
• Pick up the phone call for Delivery and Take out
• Pick up the order from Online Application
• Providing a pleasant dining experience
• Expediting and Packing orders
• Responsible for Cash and Credit card transactions
• Responsible for closing the cashier
• Responsible for preparing Soft Beverages.

• Opening and closing restaurant
• Take order manually ( Hand-writing )
• Responsible for Cash and Credit-Card Transactions
• Picking and Taking Phone-order for Pick-up and delivery
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Resolved guests complaints while maintaining positive customer environment.
• Performed cash handling activities and secured nightly bank deposits.
• Addressed guest concerns and resolved all issues to guests' satisfaction.

• Review and analyzing traffic, digital marketing results and social media analytics to improve sales growth
• Manage the day-to-day activities of the e-commerce marketing and sales platforms
• Submits forecasts and helps ensure that numbers are aligned to sales and marketing targets
• Expand e-commerce revenue streams by adding additional models
• Coordinate efforts and make relation with Online Travel Agents and partners
• Responsible in online content management
• Seeking online marketing opportunities
• Managing hotel’s website, on online travel agency websites and web traffic
• Develops direct and semi-direct online channels to check and to improve the Internet presents of the hotel
• Create hotel’s promotions and join campaigns on online travel agency
• Forecast and monitor hotel’s rate
• Bangkok Flight Service (Handling for Emirates Airline
• Monitored online feedback provided by customers regarding services and products to identify points for improvement.
• Worked with third-party partners to coordinate website promotional activity.
• Analyzed consumer demographics and weekly site metrics to correlate trends in sales and site visits.
• Created and maintained corporate website content with accurate prices, products and contact information.
• Implemented tactical online marketing practices to target specific consumers and demographics.
• Tested website changes to predict user capabilities for use in strategic planning and online marketing.
• Created lead-converting landing pages and keyword-rich pages that won high ranks on Google.
• Marketed dynamic campaigns for diverse customer groups based on website visitor segmentation.

• Greeting the passenger, request for the ticket and establish the name of the passenger
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Provided exceptional customer service to passengers, addressing concerns and resolving issues.
• Escorted handicapped passengers from terminal to aircraft.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Announced flight status updates and information about gate changes over PA system.
• Oversaw ticketing, gate and ramp services.
• Tagged baggage and routed to appropriate location for loading and screening.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Address the passenger by name and confirm the final destination
• Check if the ticket is valid passport, visa and heath documents for the intended journey
• Ask the passenger to produce all the bags and ask passenger the following security related questions at the time of check-in, about the baggage to be carried in the aircraft hold
• Ask passenger for apply skywards member
• Close up service, return all documents, Bag tag and Boarding pass briefing .(boarding gate & boarding time)
• Boarding gate
• Check passenger’s passport and boarding pass
• Scan boarding pass
• Open the aircraft door
• Briefing about flight’s information with the purser
• Check transit passengers on board
• Search passenger not yet to board
• Check passenger on board
• Offload passenger late show at the gate and cancel flight with an immigration officer
• Close the aircraft and standby waiting until the aircraft pushback
• Assist VIP passengers, unaccompanied minors and handicap passengers.

• Collected room deposits, fees, and payments.
• Greeted guests upon arrival and offered assistance.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Conduct Briefing, Handover Shift, Read information from Log book & Check on the staff grooming
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Recommended hotel services or amenities that guest may find useful.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Provided guest assistance and recommendations for tourist attractions.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Welcomed guests on arrival, displaying professional and friendly approach.
• To ensure all stationary are well prepared
• Handle telephone from external and internal calls
• To reviews all room assignment gas been allocated properly as per guest’s preferences
• Handling C/I & C/O has been done properly
• Escort the guest to the room with a professional manner
• Farewell the guest and ask for their stay
• Update registration card in Comanche & rechecked arrival actual guest list before put in the room rack folder
• Handle reservation thru email, fax and phone to complete all document on shift
• Before guest check in , we have to ensure and inspect all the hotel complimentary and facilities
• Recheck reservation on next day and room assignment
• Prepare for cashier audit, float clearing, print cashier journal, close cashier and sent report to account
• Conduct Briefing, Handover Shift, Read information from Log book & Check on the staff grooming
• To ensure all stationary are well prepared
• Handover all pending occupied due to departure with morning shift & action accordingly
• Check all room assignment that the statue are inspected
• Handling C/I & C/O have been done properly
• Escort the guest to the room with a professional manner
• Farewell the guest and ask for their stay
• To monitor all occupied due to departure has been C/O
• Update registration card in Comanche & rechecked arrival actual guest list before put in the room rack folder
• To ensure wakeup call list & ABF box requested has been handle by a professional
• Complete all arrival guest email address in the excel report
• Prepare for cashier audit, float clearing, print cashier journal, close cashier and sent report to account
• Conduct Briefing, Handover Shift, Read information from Log book & Check on the staff grooming
• To ensure all stationary are well prepared
• Check arrival if any booking left for C/I in case it duplicated, no show & etc, make sure all rooms are inspected status
• Check all room assignment that the statue are inspected
• Handling C/I & C/O have been done properly
• Update registration card in Comanche & rechecked arrival actual guest list before put in the room rack folder
• To recheck wakeup call list & ABF box requested has been prepared by the F&B
• To recheck room rate, ABF, Telephone posting before close day and prepare for next day
• Sending the reports to other departments has been done properly
• Sending the guest immigration to the immigration department has been done properly
• Calculating all the revenue of the hotel loss , profit & percentage and make the report to all the manager
• Call to the hotel competitors to check and compare their occupancy percent and hotel revenue
• Recheck all next day C/O & C/I , VIP, Limo, Special Event to make the morning briefing sheet
• Prepare for cashier audit, float clearing, print cashier journal, close cashier and sent report to account

Maintained confidentiality of information regarding clients and company.

• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Greeting the guest and check in and check out for the guest
• Answered phones and responded to e-mail and fax inquires
• Scheduled room reservations
• Typed letter and e-mail
• Manage all the consequences of work
• Standby all the time for a replacement
• Check up everything when guest checking out
• Resolved customer problems and complaints.

• Phone : +66 2350 3500 Reference Admission Team, Bangkok University +66 2249-5132-6
• Core Responsibilities & Ad-hoc Responsibilities :
• Handle telephone from external and internal calls
• Give an information about admission proceed to University
• Give an advice about the admission proceed and information of programmed for schools in University
• Handle the files of students
• Cooperated with the team member
• Assign the work well with senior