Charlotte Tholfie Johnson (They, Them)
Albuquerque
Summary
A jack of all trades looking to expand my horizons and knowledge. Cross-trainable in multiple areas, supervisory experience, confidential data entry, and eagerness to learn are my strengths.
Overview
9
9
years of professional experience
Work History
Passenger Service Assistant Manager
PrimeFlight Aviation Services
01.2023 - Current
- Interviewed new hires, authorized signatory for employee clearance
- Communicate with airline attendants, dispatched employees based on passenger volume
- Supervisor of 4-14 employees depending on passenger need
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
- Contributed to overall positive workplace culture by maintaining a friendly, helpful demeanor and demonstrating effective teamwork with colleagues.
- Handled complaints professionally and expediently, resulting in satisfactory resolutions for both customer and airline.
- Collaborated with security personnel to maintain a safe environment for all travelers within the airport terminal.
Passenger Service Assistant
PrimeFlight Aviation
12.2021 - 12.2022
- Passenger Service Assistant Supervisor
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Trained new employees on company procedures and best practices, contributing to an overall improvement in team performance standards.
- Escorted handicapped passengers from terminal to aircraft.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Assistant Manager/Sales Associate
GameStop
02.2021 - 10.2021
- Interview scheduling and conduction
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Instacart Shopper/Delivery Driver
Instacart
03.2020 - 02.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
Dietary Aide II
Presbyterian Healthcare Services
12.2019 - 02.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Inventory of food items and supply stock
Sam's Club Associate and Member Service Supervisor
Sam's Club
11.2016 - 11.2019
- Trained new associates on club policies and procedures, fostering a supportive work environment for all staff members.
- Contributed to increased revenue by promoting special events and programs tailored to member interests.
- Facilitated smooth membership enrollment processes through accurate data entry and attention to detail in documentation requirements.
- Assisted members with account inquiries, resolving issues efficiently to ensure satisfaction.
- Managed front desk operations, greeting members upon arrival, and making them feel welcome at the club.
- Streamlined communications between departments by regularly attending cross-functional meetings, ensuring timely updates were provided across all teams.
- Boosted membership sales through effective communication of club benefits and personalized recommendations.
Education
High School Diploma -
East Mountain High School
Sandia, NM05.2011
Skills
- Managerial skills
- Data Entry
- Time Management
- Communication
- Organizational Skills
- Patience and tolerance
- Disability assistance awareness
- Conflict resolution techniques
- Cash management
- Documentation verification
- Problem-solving abilities
- Multitasking ability
Timeline
Passenger Service Assistant Manager
PrimeFlight Aviation Services
01.2023 - Current
Passenger Service Assistant
PrimeFlight Aviation
12.2021 - 12.2022
Assistant Manager/Sales Associate
GameStop
02.2021 - 10.2021
Instacart Shopper/Delivery Driver
Instacart
03.2020 - 02.2021
Dietary Aide II
Presbyterian Healthcare Services
12.2019 - 02.2020
Sam's Club Associate and Member Service Supervisor
Sam's Club
11.2016 - 11.2019
High School Diploma -
East Mountain High School
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