TYNIKA HOLLOWAY

• Improved timeliness and accuracy of data entry processes, reversing standing issues of delays by 30%
• Organized and updated files for patients per HIPAA policies and company standards, minimizing errors
• Processed medical, dental and vision claims for medicare and commercial plans
• Executed data entry of patient information including demographics, patient information, and client and vendor contracts

• Configured hardware, devices, and software to set up work stations for employees.
• Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions lowering pending ticket request by 49%
• Responded to customer inquiries and provided technical assistance over phone and in person.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Maintain client confidentiality and follow company security/data integrity policies to ensure all records are complete
• Supported additional functions in administrative, technical, data-entry and back office areas

• Compiled statistical information for monthly reports and closed terminated records
• Consolidated spreadsheets and reporting, increasing efficiency and saving the company annual labor cost
• Developed data entry policies and procedures in compliance with company standards.
• Gathered, organized and distributed technical documentation.