Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Holmon

Lacey,WA

Summary

Knowledgeable and dedicated customer service professional with 10+years of extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

14
14
years of professional experience

Work History

Team Leader Manager

Kokua
09.2021 - 06.2022
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved employee issues by finding immediate solutions, increasing employee confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Lead Generator

Brennan Heating And Air Conditioning
05.2012 - 03.2020
  • Scheduled sales appointments to discuss products and services and to close qualified leads.
  • Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Exceptional computer skills
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Customer Service Representative

Worksource
08.2011 - 05.2012
  • Offered basic technical support for clients on wide range of company resources.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Customer Service Agent

Checkmate
06.2008 - 02.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Prepared documents for underwriting by verifying client income and other information.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering loans.
  • Upheld complete confidentiality of all submitted information according to release guidelines.

Education

High School Diploma -

South Sound High School
Lacey, WA
06.1999

Skills

  • Overseeing Daily Activities
  • Quality Standards
  • Client Satisfaction
  • Customer Relations
  • Data Entry
  • Microsoft Applications
  • High-Volume Environments
  • Customer Service and Assistance
  • Microsoft Outlook
  • Business Administration
  • Motivational Leadership
  • Clerical Support

Timeline

Team Leader Manager

Kokua
09.2021 - 06.2022

Lead Generator

Brennan Heating And Air Conditioning
05.2012 - 03.2020

Customer Service Representative

Worksource
08.2011 - 05.2012

Customer Service Agent

Checkmate
06.2008 - 02.2010

High School Diploma -

South Sound High School

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Tiffany Holmon