Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

THOM WARNER

Parma,OH.

Summary

Results-driven sales and customer service leader with over 20 years of experience in the Northern Ohio marketplace. Partnering with big box and independent retailers to grow sales and exposure while reducing shrink, and fostering strong professional partnerships. Key Professional Strengths: Establish and develop solid relationships, Gain additional exposure through incremental displays and additional facings. Well organized, self motivated. Resolves consumer issues while maintaining company’s integrity in the market place. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

29
29
years of professional experience

Work History

Store Manager

Arhaus Loft
05.2021 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Ohio Merchandising Sales Representative

DEAN’S DAIRY
03.2004 - 05.2021
  • Introduced the Swiss Tea brand to the market generating a 35% growth annually through securing shelf space while promoting in-house demos with corporate support
  • Swiss Tea is the number 1 refrigerated brand in the country
  • Gained space for free standing coolers in 57 giant Eagle corporate stores
  • Improved efficiency and maximized accuracy by transitioning key accounts – Giant Eagle, Walmart and Target – into a web based ordering system
  • Conducted all change management activities and support in 65 locations
  • Facilitated transition of Walt Mart accounts to Dean Dairy
  • Achieved (always) monthly and quarterly goals and targets- cost reductions, market place presence, and brand recognition while achieving profitability
  • Successfully gained additional facings and Display features on a regular basis
  • Introduced new products into the market
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Sales Representative

FRITO LAY, INC
07.2003 - 03.2004
  • Maximized presence within market place in Cleveland East and Central areas
  • Built displays and secure promotions
  • Increased overall volume by 18%.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Merchandiser Specialist

THOMAS WARNER, REITER DAIRY
04.2003 - 09.2003
  • Maintained freestanding coolers in all Walmart C stores across Northern Ohio
  • Gained invaluable experience to a fast paced/high volume retailer.
  • Developed themes, props and lighting for merchandise displays.
  • Used props and lighting to enhance appearance and visibility of displays.
  • Scheduled regular maintenance and repair of displays for longevity.
  • Utilized paper, fabric and props to create displays.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Incorporated new design techniques to create innovative and eye-catching displays.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Organized store merchandise racks by size, style, and color.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created visual displays to highlight new and featured products.
  • Monitored and replenished display inventory and restructured according to available stock.

General Manager

THE DAIQUIRI BAR
06.2000 - 04.2003
  • Managed day to day operations including and not limited to, personnel management, marketing promotions, inventory control, and achieved revenue targets
  • Placed and received weekly deliveries
  • Processed payroll
  • Processed invoices
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Bar Manager / Corporate Trainer

ROMANO’S MACARONI GRILL
08.1994 - 06.2000
  • Gained significant experience in customer service, training of new employees, and relationship building with the consumer.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Consulted with managers to organize special events and promotions.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.

Education

High School Diploma -

Medina Senior High
Medina
06.1988

Skills

  • Sales Promotion
  • Culture Development
  • Customer Service
  • Business Growth Initiatives
  • Product Merchandising
  • Goals and Performance
  • Bank Deposit Procedures
  • Employee Motivation
  • Work Planning and Prioritization
  • Pricing Strategies
  • Opening and Closing Procedures
  • Shrink Minimization
  • Inventory Oversight
  • Employee Terminations
  • Policy Development and Enforcement
  • Leadership Development
  • Records Organization and Management
  • Staff Supervision
  • Profit and Loss
  • Program Implementation
  • Verbal and Written Communication
  • Bank and Safe Deposits
  • Performance Monitoring and Evaluation
  • Payroll Administration and Timekeeping
  • Sales Professional
  • Time Management
  • Leadership
  • Shelf Organizing
  • Security System Monitoring
  • Staff Management
  • Positive and Friendly
  • Accurate Cash Handling
  • Retail Merchandise Quality Standards
  • Multitasking and Organization
  • Policies and Procedures
  • Disciplinary Enforcement
  • Organizational Structuring
  • Replenishment and Recovery
  • Safety and Security Enforcement
  • Recruiting and Hiring
  • Leading Staff Meetings
  • Documentation
  • Improve Performance
  • Merchandising
  • Customer Relations
  • Special Events
  • Sales Expertise
  • Staff Training
  • Cash Management
  • Performance Review
  • Store Displays

Accomplishments

  • Achieved the 1 national store ranking within 1 years.
  • Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
  • Increased sales by 32% by coaching department managers on new merchandising standards.
  • Supervised team of 37 staff members.
  • Exceeded monthly store sales goals 14 months in a row.

Timeline

Store Manager

Arhaus Loft
05.2021 - Current

Ohio Merchandising Sales Representative

DEAN’S DAIRY
03.2004 - 05.2021

Sales Representative

FRITO LAY, INC
07.2003 - 03.2004

Merchandiser Specialist

THOMAS WARNER, REITER DAIRY
04.2003 - 09.2003

General Manager

THE DAIQUIRI BAR
06.2000 - 04.2003

Bar Manager / Corporate Trainer

ROMANO’S MACARONI GRILL
08.1994 - 06.2000

High School Diploma -

Medina Senior High

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