THOM WRENN

Food and Beverage Manager

• Oversaw food and beverage operations for two quick serve food outlets
• Team building, retention and training
• Private events director for internal events
• Inventory, cost control and ordering
• Ensured compliance with health and safety regulations related to museums.

• Devise and enforce applicable standards to service as a quality and safety guideline
• Train and mentor highly functional team tasked with planning and executing high-profile events
• Deliver excellent services through sustaining exceptional hospitality while ordering and maintaining inventory of liquor beer and wine
• Redesigned and implemented improved catering program post-Covid through incorporating new and efficient ways of working during a pandemic
• Surpassed customer expectations by providing excellent catering services to museums, aquariums and zoos
• Ensured client satisfaction by managing and running successful private events with nearly 4k audiences
• Served as a Travelling Manager assigned to supporting other properties

• Oversaw event operations and supported employees in providing quality guest services for up to 550 guests
• Redeveloped company trainings, service standards, and food and beverage displays
• Boosted staff productivity and profitability; increased sales by $500K within two years, maintained zero % turnover in a year period, and cut labor costs by over 11%
• Improved company ratings to become Top Venue in Columbus on the Knot online Marketplace.

• Assisted in developing operational trainings, service standards, and guidelines as part of the opening team
• Leveraged industry, food, and drink knowledge to research and contribute to the development and implementation of hotel menus, room service products, and amenities options
• Earned recognition and praise for great customer service, and known as 'The Mayor' of the Joseph.

• Oversaw day-to-day restaurant activities and supported staff in providing quality guest services
• Managed human resources and accounting functions, including recruitment, training, scheduling, bookkeeping, cash management, and payroll processing
• Promoted company brand and increased community growth through social media engagement
• Maintained overall food quality and handling, service, and cleanliness as per industry standards
• Tripled social media followers within three months and as a top 10 in food and service as voted by patrons.

• Performed multiple tasks, including taking orders, serving dishes, and managing financial transactions within a fast-paced environment
• Developed processes to ensure complete and efficient service delivery
• Interacted with a wide range of customers and addressed complaints in an accurate and timely manner to provide a highly positive experience and increase customer loyalty
• Recognized for outstanding sales performance and phenomenal guest service.