Thomas Gabriel Anora

Work History

Account Manger

Kreg Therapeutics

02.2023 - Current

Developed tailored sales strategies to enhance client engagement and drive account growth.
Facilitated cross-functional collaboration to streamline processes and improve client service delivery.
Conducted customer feedback analysis to identify trends and inform strategic initiatives.
Identified opportunities for upselling and cross-selling services to existing clients, boosting revenue.
Resolved client inquiries efficiently, enhancing overall customer experience and loyalty.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Established regular touchpoints with clients to foster trust and open lines of communication.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

On-Site Service Specialist

Kreg Therapeutics

01.2022 - 02.2023

Identified potential sales opportunities while servicing existing accounts, leading to increased revenue growth for the company.
Collaborated with cross-functional teams to address customer needs and improve overall service quality.
Provided expert advice on product upgrades and enhancements, helping clients make informed decisions for their business needs.
Improved overall safety awareness within the team by conducting regular training sessions on safe work practices related to on-site services.
Enhanced customer satisfaction by providing timely and efficient on-site support for technical issues.
Reduced response times by optimizing scheduling procedures based on urgency levels and geographic locations of clients'' sites.
Contributed to positive word-of-mouth referrals from satisfied customers by consistently providing top-notch service experiences.
Mentored junior technicians in proper troubleshooting techniques, enhancing their skills and knowledge in addressing complex problems.
Established strong relationships with clients through clear communication and consistent follow-up after service visits.
Resolved complex equipment malfunctions, ensuring minimal disruption to client operations.
Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Investigated and resolved customer inquiries and complaints quickly.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Exhibited high energy and professionalism when dealing with clients and staff.

Field Service Representative

Kreg Therapeutics

10.2018 - 01.2022

Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
Developed lasting relationships with clients through excellent communication and professionalism.
Improved team performance through regular feedback and performance evaluations.
Increased overall productivity, implementing comprehensive training programs for new hires.
Enhanced customer satisfaction by providing timely and efficient field service support.
Delivered high-quality services consistently, maintaining client trust and fostering repeat business.
Coordinated with sales teams to provide technical expertise during product demonstrations or proposal development processes.
Provided remote technical support to customers, reducing on-site visit requirements when possible.
Reduced equipment downtime with proactive maintenance and troubleshooting efforts.
Collaborated with internal departments like logistics or procurement to ensure smooth coordination of spare parts deliveries or replacements.
Adapted quickly to new technologies, ensuring company remained competitive in offering cutting-edge solutions.
Achieved high customer satisfaction scores, consistently receiving positive feedback for service quality.
Cultivated culture of continuous improvement, leading to enhanced service protocols and customer satisfaction.
Trained new hires, teaching them troubleshooting techniques and leading by example.

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Account Manger

On-Site Service Specialist

Field Service Representative

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