Thomas Abbott
Troy,NY
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
22
22
years of professional experience
Work History
Supervisor of Streets And Sanitation
City of Troy
Troy, NY
09.2001 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 40 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated employee schedules according to shift changes and availability.
- Collaborated with other departments to coordinate workflow processes between teams.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Participated in conferences related to industry trends or organizational developments.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Education
High School Diploma -
Lansingburgh High School
Troy, NY06-1991
Skills
- Staff Development
- Complex Problem-Solving
- Policy Enforcement
- Process Monitoring and Improvement
- Training and Mentoring
- Project Management
- Goal-Oriented
Timeline
Supervisor of Streets And Sanitation
City of Troy
09.2001 - Current
High School Diploma -
Lansingburgh High School
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