Thomas A. Collier
Sea Cliff,NY
Summary
Experienced Telecom Leader with a proven track record.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Telecom Manager
Northwell Health
NYC, NY
09.2018 - Current
- Manage telecom service practice in NYC at Lenox Hill Hospital, MEETH Lenox Health Greenwich Village and 85 unique practices
- Manage telecom service practice at Huntington Hospital
- Manage and assume responsibility for providing a defined set of services to health care provider, proactively supporting technical needs and providing them with predictable support costs
- Oversee Covid 19 telecom requirements for NYC including the surge location at Jacob Javits Center
General Manager
Newcastle Communications
NYC, NY
04.2014 - 09.2018
- Set policies, oversee operations, create and maintain budgets
- Coordinate with operations manager and project managers on all technical projects, client based and internal
- Control all Newcastle procedures
- Keep Newcastle employees motivated, resolve conflicts and make decisions for the employees
- Provide manufacturer escalation on all supported products
Director Managed Services
Black Box
Amityville, New York
01.2007 - 04.2014
- Ran Managed service practice in NYC at Mt Sinai Hospitals- ~ 25, 000 PBX ports
- Managed and assumed responsibility for providing a defined set of services to health care providers, proactively supporting technical needs and providing them with predictable support costs
- My team provided and managed staff and interfaced directly to the manufacturer – Siemens
Engineering Manager
Nu- Vision
Amityville, New York
12.1998 - 01.2007
- Supervise 10 System Engineers and Technical Support Staff
- Coordinate large nationwide projects
- Orchestrate manpower
- Assign projects to engineers
- Assist in customer interface and data collection
- Assist customers in resolving high-end problems
Engineering Manager
EXPANETS (formerly Vision Communications Services, Inc.)
Amityville, New York
06.1996 - 12.1998
- Supervise 10 System Engineers and Technical Support Staff
- Coordinate large nationwide projects
- Orchestrate manpower
- Assign projects to engineers
- Assist in customer interface and data collection
- Assist customers in resolving high-end problems
Lead Engineer/Project Manager
EXPANETS (formerly Vision Communications Services, Inc.)
Amityville, New York
06.1996 - 12.1998
- Managed and installed many enterprise installations
- Responsibilities: Set up PBX systems in lab, collecting database from customer
- Interfacing with local telephone companies to provide service
- Installation of all power equipment including rectifiers and inverters
- Install all wiring for the system including MDF’s, IDF’s and all cross connects
- Placing and testing telephones
- Setting up call centers (ACD)
- Training technicians
- Training end users
Systems Engineer/Technical Support
EXPANETS (formerly Vision Communications Services, Inc.)
Amityville, New York
09.1994 - 06.1996
- Provided technical support to customers, as well as field technicians
- System upgrades using hardware on the older model systems as well as using software to upgrade the later systems
- Designed and installed CCIS networks
- Set up all related software for PBX administration including Dos Mat commands, Windows Mat commands, Unix and all other proprietary software
- Set up remote software for PBX maintenance including ProComm, PCAnywhere and network-based programs
- Installed Video through the PBX
- Set up and installed call accounting equipment for customers
- Provided training for support staff as well as user training on voice mail and telephone use
Field Technician
EXPANETS (formerly Vision Communications Services, Inc.)
09.1992 - 09.1994
- Moves, adds, and changes
- Installing telephones
- Cabling for offices
- Set up and installed paging systems
- Installation of CO lines as well as T-1’s
Telephone and circuit card repair
09.1991 - 09.1992
- Repaired circuit cards with use of an oscilloscope
- Repaired telephones
Technician
NYNEX
Southampton, New York
04.1990 - 08.1990
- Installed telecom service in private homes
Education
Suffolk Community College
06.1984
Skills
- Team leadership abilities
- Project management proficiency
- Vendor Relationship Management
- Effective communication abilities
- Conflict resolution techniques
- Quality assurance processes
Certification
- All NEC PBX equipment including the SV8500 / 9500 and Univerge 3C
- CCIS, ISDN, SIP, MCI, ACD and Wireless
References
Furnished upon request.
Timeline
Telecom Manager
Northwell Health
09.2018 - Current
General Manager
Newcastle Communications
04.2014 - 09.2018
Director Managed Services
Black Box
01.2007 - 04.2014
Engineering Manager
Nu- Vision
12.1998 - 01.2007
Engineering Manager
EXPANETS (formerly Vision Communications Services, Inc.)
06.1996 - 12.1998
Lead Engineer/Project Manager
EXPANETS (formerly Vision Communications Services, Inc.)
06.1996 - 12.1998
Systems Engineer/Technical Support
EXPANETS (formerly Vision Communications Services, Inc.)
09.1994 - 06.1996
Field Technician
EXPANETS (formerly Vision Communications Services, Inc.)
09.1992 - 09.1994
Telephone and circuit card repair
09.1991 - 09.1992
Technician
NYNEX
04.1990 - 08.1990
Suffolk Community College
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