KELLY A. Mccann
Denver,CO
Summary
Customer Service Specialist - with years of customer service experience to deliver exceptional customer satisfaction. I aim to have repeat clientele; and maintain strong business connections. Management role maintaining inventory following safety standards Colorado cottage law standards receiving five-star ratings to preserve clients and recruit new businesses for the store.
Overview
16
16
years of professional experience
Work History
Catering Coordinator
Romanos Macaroni Grill
Westminster, Colorado
06.2022 - Current
- Running the catering side of Romanos Macaroni Grill where I gather all the orders and prepare them for either delivery or pick up
- Delivering, set up, providing exceptional customer experience though presentation Receiving 100’s of 5-star reviews achieving #3 in the company in catering sales
- I prepare all catering orders maintaining cleanliness and adhering to all guidelines under Colorado state food handling
- I plan set up and presentation for all large events i.e
- Weddings, corporate events, funerals, anniversaries, birthday parties, baby showers, bachelorette parties etc...
Store Manager
Ross Dress for Less
01.2009 - 01.2019
- In this role, I took my store to number one in the region twice
- My duties included analyzing reports to evaluate store performance and controllable expenses, addressing Variances from company standard
- Set and execute
- Get sales performance goals to increase profitability, recruit, train and develop associates and leadership
- Teams to ensure they deliver the desired sales and profit results, assess employee productivity as well as performance
- Oversee the operations of the stockroom, front end and sales floor to ensure new merchandise reaches the sales floor in a timely manner
- Maintain
- In the stores appearance and ensure goods are received properly
- L Maintained a large customer service presence
- On the sales floor, insured heightened loss prevention awareness
- Administered payroll, including daily punches, scheduling and transmission all aspects of Loss Prevention
Skills
- Store Manager
- Catering Coordinator
- Communication
- Creativity
- Strategic thinking
- Client Relationship Management
- Client Retention
- Order Processing
- Customer Service
- Employee Supervision
- Coaching and Mentoring
- Organizational Skills
References
Available upon Requests
Timeline
Catering Coordinator
Romanos Macaroni Grill
06.2022 - Current
Store Manager
Ross Dress for Less
01.2009 - 01.2019
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