Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Thomas Adams

York

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Operations Manager

ABS Kids
Gastonia
01.2025 - Current
  • Built strong operational teams with therapists to meet process and production demands.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting patient/caregiver relationships.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Used excellent verbal skills to engage patient caregivers and therapists in conversation and effectively determine needs and requirements.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Guided employees on understanding and meeting changing patient needs and expectations.
  • Implemented campaigns and promotions to help with developing plans and services.
  • Measured and reviewed performance via KPIs and metrics.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed staffing needs through onboarding and training, disciplinary action as necessary.
  • Oversaw accounting and payroll activities.
  • Tracked and replenished inventory to maintain par levels.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Managed scheduling, training and inventory control.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Completed day-to-day duties accurately and efficiently.

Substitute Teacher

ESS Staffing
York
08.2022 - 01.2025
  • Fostered a positive learning environment that promoted mutual respect.
  • Served as a mentor for new substitute teachers when necessary.
  • Graded tests and assignments using head teacher's grading guidelines.
  • Encouraged positive behavior among students through effective communication techniques.
  • Maintained classroom order and enforced school and class rules.
  • Adapted teaching methods to meet diverse student learning styles.
  • Managed classroom environments to ensure a safe and productive learning experience.
  • Attended training and workshops to improve teaching skills.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Followed established lesson plans to continue learning trajectory.
  • Ensured that each student had access to appropriate materials and resources.
  • Integrated real-world examples to make learning relevant and engaging.
  • Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
  • Collaborated with other teachers to ensure student success.
  • Left notes for head teacher about notable students, events and problems.
  • Utilized positive reinforcement to motivate students.

Director of Operations

Habitat for Humanity
Rock Hill
03.2016 - 06.2021
  • Established operational guidelines and identified opportunities for improvement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assessed reports and adjusted workflows to realign with targets.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Created policies and procedures for improved workflow processes.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Completed routine maintenance and repair.
  • Recruited and trained new employees to meet job requirements.
  • Ensured effective communication between corporate office and stores by organizing regular meetings with store managers.
  • Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
  • Negotiated contracts with vendors for goods or services used by multiple stores.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Store Manager of Operations

Walmart
Rock Hill
04.1988 - 10.2015
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Updated and maintained store signage and displays.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Identified areas of improvement in store operations processes.
  • Reviewed financial statements including profit and loss reports.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Assisted customers in finding the products they needed quickly and efficiently.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Collaborated with senior management on long-term strategic planning initiatives.
  • Delegated work to staff, setting priorities and goals.
  • Ensured that store was clean and organized at all times.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Recruited, trained and managed a team of 20+ employees.
  • Provided feedback on product selection, layout, displays and promotions.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Resolved customer complaints promptly and professionally.
  • Developed relationships with vendors to negotiate better prices on supplies.
  • Created weekly schedules for staff members according to business needs.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Ensured compliance with all safety regulations and company policies.
  • Organized promotional events such as special sales or discounts.
  • Maintained updated knowledge through continuing education and advanced training.
  • Operated equipment and machinery according to safety guidelines.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Associate of Science - Business and Accounting

York Technical College
Rock Hill, SC

Skills

  • Operational management
  • Data analysis
  • Process optimization
  • Inventory oversight
  • Budgeting and forecasting
  • Regulatory adherence

Affiliations

  • Children's Miracle Network
  • Autism Awareness
  • United Way
  • American Cancer Society

Accomplishments

  • Top 25 Store Manger
  • Highest Sales ever achieved award

Certification

  • CPR
  • First Aid
  • Employment Law
  • HR Law

References

References available upon request.

Timeline

Operations Manager

ABS Kids
01.2025 - Current

Substitute Teacher

ESS Staffing
08.2022 - 01.2025

Director of Operations

Habitat for Humanity
03.2016 - 06.2021

Store Manager of Operations

Walmart
04.1988 - 10.2015

Associate of Science - Business and Accounting

York Technical College

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