Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Aemmer

Beulah,MI

Summary

Enthusiastic and eager individual with high priorities set in improvement of any operational tasks or procedures. Always looking forward to learning, developing, and using communication and oversight skills to efficiently perform daily duties to company standards. Reliable, hardworking, and un-afraid to offer suggestions for improvement, as well as a passion for insuring completion of any and all tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Burger King
07.2023 - Current
  • Interact swiftly and respectfully with customers
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Train new or existing crew members on tasks they may not be familiar with
  • Assist the shift leader in managing staff for breaks, as well as any issues that may arise
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Delivery Expert/Customer Service Representative/MIT

Domino's
07.2022 - 07.2023
  • Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
  • Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
  • Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
  • Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
  • Worked with vendors to schedule daily pickups and weekly deliveries.

Shift Leader

Taco Bell
08.2022 - 01.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Overnight Stocker

Meijer
05.2022 - 07.2022
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.

Crew Member

Burger King
05.2021 - 04.2022
  • Perform duties related to a crew member at a restaurant including preparing food, cleaning, taking orders, and collecting payments
  • Interact swiftly and respectfully with customers
  • Attend to customer needs if possible
  • Communicate with customers and managers in an appropriate and professional manner
  • Prepare and serve food consistent with quality and company standards
  • Manage several other crew members if required by managers to best run the shift
  • Manage several other crew members in the kitchen to run as smoothly as possible, while keeping within health and safety guidelines, as well as quality standards
  • Train new or existing crew members on tasks they may not be familiar with
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Overnight Stocker

Meijer
11.2020 - 05.2021
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.

Lifeguard

Great Wolf Lodge
05.2019 - 11.2020
  • Interact with guests in a polite and respectful manner
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Maintain a family-friendly atmosphere.
  • Responded to emergency situations in a timely, efficient manner.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

Crew Member

Wendy's
11.2018 - 05.2019
  • Communicate with customers and managers in an appropriate and professional manner
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepare and serve food consistent with quality and company standards
  • Manage several other crew members if required by managers to best run the shift
  • Manage several other crew members in the kitchen to run as smoothly as possible, while keeping within health and safety guidelines, as well as quality standards
  • Train new or existing crew members on tasks they may not be familiar with
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Crew Member

Burger King
11.2017 - 10.2018
  • Manage several other crew members if required by managers to best run the shift
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Manage several other crew members in the kitchen to run as smoothly as possible, while keeping within health and safety guidelines, as well as quality standards
  • Train new or existing crew members on tasks they may not be familiar with
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High school diploma -

Traverse City Central High School
Traverse City, MI
06.2020

No Degree - Business Management

North Ed Career Tech
Traverse City, MI
06.2020

Skills

  • First Aid
  • Customer service
  • Microsoft Office Tools
  • Quality control
  • Food preparation
  • Administrative experience
  • Communication skills
  • Leadership
  • Shift management
  • Servsafe (1 year)
  • Time management
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Money Handling

Certification

  • Driver's License
  • Servsafe
  • Chauffeurs License
  • First Aid
  • Excel
  • Word

Timeline

Assistant Manager

Burger King
07.2023 - Current

Shift Leader

Taco Bell
08.2022 - 01.2023

Delivery Expert/Customer Service Representative/MIT

Domino's
07.2022 - 07.2023

Overnight Stocker

Meijer
05.2022 - 07.2022

Crew Member

Burger King
05.2021 - 04.2022

Overnight Stocker

Meijer
11.2020 - 05.2021

Lifeguard

Great Wolf Lodge
05.2019 - 11.2020

Crew Member

Wendy's
11.2018 - 05.2019

Crew Member

Burger King
11.2017 - 10.2018

High school diploma -

Traverse City Central High School

No Degree - Business Management

North Ed Career Tech

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Thomas Aemmer