Summary
Work History
Education
Skills
Timeline
AccountManager

Thomas Alvarez

Queen Creek,AZ

Summary

Dynamic Account Manager with a proven track record at CDW, excelling in client relations and account management. Skilled in network security and fostering long-term partnerships, I consistently drive client retention and satisfaction through tailored solutions and effective communication. Committed to enhancing operational efficiency and delivering exceptional customer service.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Work History

Account Manager

CDW
03.2012 - 10.2024
  • Established clear communication channels between clients and vendors ensuring seamless network project execution.
  • Consistent prospected for new business in assigned territory.
  • Specialized in Network Security, Operating Systems Licensing, Desktop, Print and peripherals for small bussines accounts under 1000 users,


Account Manager Business Development

Cox Communications
05.2005 - 02.2012
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

Account Manager DirecTV /Consumer Electronics

DSI Systems Inc
04.1996 - 05.2005
  • Developed book of clients within assigned territory by building strong relationships and addressing their needs promptly
  • Maintained high client retention rate by providing a tailored product line and marketing strategy,.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Direct Sales Manager

Cox Communications
05.1986 - 02.1995
  • Drove client retention rates by nurturing long-term in market relationships and developing tailored solutions for individuals.
  • Streamlined internal processes for increased efficiency in sales operations and customer management.
  • Enhanced customer satisfaction through prompt resolution of issues, attentive follow-up communication, and personalized service offerings.
  • Optimized territory coverage by reassigning sales territories based on market potential analysis, ultimately maximizing revenue generation opportunities.

Field Service/Maintenance Technician

Time Warner Cable
03.1980 - 01.1986
  • Kept detailed records of field measurements and data.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Enhanced customer satisfaction by providing timely and thorough maintenance support for all service requests.

Education

Grossmont College
El Cajon, CA

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Timeline

Account Manager

CDW
03.2012 - 10.2024

Account Manager Business Development

Cox Communications
05.2005 - 02.2012

Account Manager DirecTV /Consumer Electronics

DSI Systems Inc
04.1996 - 05.2005

Direct Sales Manager

Cox Communications
05.1986 - 02.1995

Field Service/Maintenance Technician

Time Warner Cable
03.1980 - 01.1986

Grossmont College

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Thomas Alvarez