THOMAS A. MADDEN
HAVERHILL,MA
Summary
Hands-on logistics and warehouse professional supporting dispatch operations, driver accountability, and customer issue resolution in a fast-paced environment. Known for handling POD audits, cargo reporting, and incident investigations while maintaining service quality, safety, and accurate records through Excel and other office tools.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Warehouse Associate/Driver/Lead Driver/Service Delivery Administrator
Staples
Stoneham, MA
01.2008 - 01.2021
- Work closely with management in dispatching 50 drivers daily
- Monitored daily driver performance and followed up to enhance accountability
- Interacts with escalated customer service circumstances via phone to resolve the issue professionally
- Respond to high-priority emails regarding delivery complaints/requirements
- Works to resolve issues with customers and drivers
- Executed POD audits on drivers to uphold service quality
- Processed daily cargo loss reports to maintain company quality standards
- Conducts reports and investigations on driver injuries and collisions
- Certified in operating a forklift and walk-behind equipment
- Manages projects to progress company performance
Education
High School Diploma -
Central Catholic High School
Lawrence, MABachelor's Degree - Liberal Arts
UMass Lowell
Lowell, MABachelor's Degree - Liberal Arts
Northern Essex Community College
Haverhill, MASkills
- Dispatch coordination
- Service quality monitoring
- Route optimization
- Load optimization
- Inventory control
- Forklift operation
- Microsoft Excel
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Warehouse Associate/Driver/Lead Driver/Service Delivery Administrator
Staples
01.2008 - 01.2021
High School Diploma -
Central Catholic High School
Bachelor's Degree - Liberal Arts
UMass Lowell
Bachelor's Degree - Liberal Arts
Northern Essex Community College