Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Thomas A Mendez

Houston,TX

Summary

I am seeking an opportunity in a position that will allow me personal growth while expanding my professional skills and knowledge in a new field of employment. Goal-oriented professional polished in identifying and implementing process improvements. Offers expertise in time management and communications across various levels of personnel and management. Dedicated to representing establishment with friendly, professional demeanor.

Overview

13
13
years of professional experience

Work History

Asst Office Manager

Tax Tech, Incorporated
Stafford, TX
11.2015 - Current
  • Oversaw daily administrative operations to ensure efficient workflow and compliance with property tax regulations.
  • Managed staff schedules to enhance productivity and service delivery.
  • Served as primary contact for internal teams and external stakeholders, addressing inquiries regarding property tax assessments.
  • Implemented office procedures to support timely and accurate property tax services for taxpayers.
  • Ensured adherence to company policies on security, confidentiality, and data protection measures.
  • Created monthly reports on office expenses and budgets.
  • Trained office personnel in administrative procedures and daily tasks to keep team efficient and consistent.
  • Used judgment and initiative in handling confidential matters and requests.

Quality Control

QuestVapco
06.2014 - 10.2015
  • First line of quality control to immediately address defects and prevent capital loss.
  • Followed quality and safety parameters set by the company to maintain high standard of product.
  • Worked with team of individuals to produce a productive and positive work environment.
  • Implemented quality control measures to maintain production standards.

Customer Service Lead

LTD Financial
Houston, TX
01.2012 - 06.2014
  • Handles complaints and escalated calls.
  • Keeps up with state and federal laws and regulations regarding debt collections and makes sure employees receive training on any changes in the law.
  • Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
  • Maintained accurate records of customer interactions and transactions.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.

Education

Registered Tax Assessor-Collector -

TDLR
09.2024

High School Diploma -

Stephen Pool Waltrip High School
05.2011

Skills

  • Property tax assessment
  • Regulatory compliance
  • Data analysis and reporting
  • Customer service
  • Office administration
  • Conflict resolution
  • Training and coaching
  • Performance monitoring
  • Administrative support
  • Data entry
  • Clear communication

Key Qualifications

  • Dependable, hard worker.
  • Quick, inquisitive learner.
  • Persevering determined attitude.
  • Cooperative, team player.

Timeline

Asst Office Manager

Tax Tech, Incorporated
11.2015 - Current

Quality Control

QuestVapco
06.2014 - 10.2015

Customer Service Lead

LTD Financial
01.2012 - 06.2014

Registered Tax Assessor-Collector -

TDLR

High School Diploma -

Stephen Pool Waltrip High School

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