Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
GeneralManager

Thomas Anderson

Falls Church,Virginia

Summary

Results-driven and proactive business leader equipped with over three years of hands-on experience in critical roles within global companies. Expert at identifying, prospecting, and acquiring new accounts, driving business growth and revenue generation. Adept at cultivating and maintaining productive relationships with executives, stakeholders, clients, and employees. Broad-minded professional eager to advance my career to management level within an employee-centric, growing organization. Dedicated Logistics Data Technician with extensive knowledge of e-commerce platforms, payment processing and digital marketing. Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions. Highly organized and detail-oriented with in-depth understanding of competitive landscape. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Amazon Web Services

Amazon
08.2022 - Current
  • Established and maintained e-commerce website to promote and sell products.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Utilized various analytics tools to track customer behavior and optimize website layout.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Tested website features and functionality for optimal performance.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Managed financial tracking, inventory coordination and social media marketing.

Shopper Team Member

Amazon.com
09.2020 - 07.2022
  • Retrieving orders for online customers who are unable to come to the store due to COVID
  • Picking up newer items for customers who can appear and shop in the store as well
  • Cleaning the staging area to sanitize for Coronavirus prevention while completing all the store management needs at the allotted time.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Generated reports detailing findings and recommendations.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Assisted customers in selecting merchandise best suited to needs.
  • Contributed to team success by completing jobs quickly and accurately.

Receiving Manager/ Customer Service Associate

K&G Superstores, Falls Church
02.2018 - 08.2023
  • Cleaning the store before opening and stocking shelves with newly shipped merchandise from the distribution center, helping customers complete their transactions while suggesting extra items to complement their purchases (i.e., Suits, ties, socks, shoes) and giving awareness of weekly store sales-boosting up revenue up to 50%
  • Also, counting the register down before departure to keep everyday balance within the company.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promptly responded to inquiries and requests from prospective customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Package Handler/Sorter

United Parcel Service UPS
02.2018 - 10.2020
  • Document package specifics, recording weight, date, and any damages Consult with delivery drivers for efficient loading and unloading Separate materials according to specifics
  • Train [how many] new hires
  • Organize loading/unloading zone for maximized efficiency Load and unlock over [how many] packages daily
  • I assist supervisors and co-workers in getting packages into the address or bin of where the items go
  • Also, I maintain a safe working environment by making sure my area is clean and safe before work and after work
  • Another duty I do is lift heavy items and load them into departing trucks, so it will safely package before the arrival.

Assistant Manager/Cashier/Customer Service

Dollar General
06.2016 - 01.2018
  • Develop best practices for the team of [how many people]
  • Assign employees to specific duties to best suit the needs of the store Manage a team of [how many] professionals
  • Conduct employee evaluations and build development plans Create a schedule and consider all time-off requests
  • Plan new training and development programs
  • Grow sales by 150% through ideas and event development Increase sales by 35% weekly or $15,500 monthly Develop strategies for additional revenue generation
  • Maintain a strong personal and professional relationship balance Lead by example for a team of 25
  • I help stock the store when the supplies are low and help our customers complete their orders
  • Also, I make sure the store is cleaned and well maintained by helping my co-workers and getting customers their needs
  • I have experience with making orders, atlas and smart, scheduling, and money management.

Education

Bachelor of Science - Business Management

Strayer University
Temple Hills, MD
12.2024

Certification of Mechanical / Electrical Work - Electrical Equipment Installation And Repair

Northern Virginia Community College
Sterling
08.2023

General - undefined

Oxon Hill High School
05.2000

Skills

  • Customer service Microsoft office
  • Call center Sales
  • Customer care Excel
  • Package Tracking
  • Attention to Detail
  • Good Telephone Etiquette
  • Flexible and Adaptable
  • Excellent Communication
  • Active Listening
  • Maintenance and Repair
  • Dependable and Responsible
  • Teamwork and Collaboration

Certification

  • Walking Stacker Training - 09/28/2022 - 09/26/2027

Hobbies

I am an avid reader, a huge Anime fan, also like to fix items around the house and even love to go hiking.

Timeline

Amazon Web Services

Amazon
08.2022 - Current

Shopper Team Member

Amazon.com
09.2020 - 07.2022

Receiving Manager/ Customer Service Associate

K&G Superstores, Falls Church
02.2018 - 08.2023

Package Handler/Sorter

United Parcel Service UPS
02.2018 - 10.2020

Assistant Manager/Cashier/Customer Service

Dollar General
06.2016 - 01.2018

Bachelor of Science - Business Management

Strayer University

Certification of Mechanical / Electrical Work - Electrical Equipment Installation And Repair

Northern Virginia Community College

General - undefined

Oxon Hill High School

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