MS Excel
Thomas Anderson
Logistics Specialist Level 3 / DCEO Trainee
Falls Church,Virginia
Summary
Experienced Logistics Specialist with 15+ years in project management, technical support, and system troubleshooting. Demonstrates strong leadership skills, inventory management expertise, and network optimization capabilities for achieving operational excellence. Passionate about implementing innovative solutions to enhance system performance and customer satisfaction. Eager to leverage expertise as a Data Center Engineering Operations Technician to drive efficiency and reliability in data center operations.
Overview
15
15
years of professional experience
Work History
SHOPPER TEAM MEMBER, Whole Foods Market / Amazon
Whole Foods Market Inc
09.2020 - 07.2022
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
RECEIVING MANAGER/CUSTOMER SERVICE ASSOCIATE
K&G Fashion Superstore
02.2018 - 07.2022
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Gathered and processed merchandise returns.
- Managed inbound receiving departments.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Data Center Engineering Operations Technician
Amazon
Chantilly, Virginia
05.2024 - Current
- Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
- Researched database failures and collaborated with operations team to resolve problems.
- Reviewed processing errors and helped track down root causes.
- Coordinated with vendors on invoice management and resolving outstanding issues.
- Worked with co-workers on daily duties for building maintenance and learning more on the functions of Electrical and Mechanical workings.
- Assisted on preventive management dealing with Generator check-ups and cleaning of the Air Handling Units (AHUs) while transitioning into the Pre-Cooling stage of air conditioning of the building in time for the winter seasons.
- Learned more on how to troubleshoot circuit breakers while using a safety protocol to ensure a safe transition of fixing a faulty socket or changing an battery on a Uninterrupted Power Source (UPS).
- Gained further knowledge about the usage of a Transformer and a Diesel Generator and was trained on the safety checks to prevent mechanical issues in the long term.
E-Commerce Operations Specialist Level 3
Amazon Web Services
08.2022 - Current
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
PACKAGE HANDLER/SORTER
United Parcel Service, UPS
02.2015 - 02.2018
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Followed verbal and written instructions to properly move and ship products.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Communicated with supervisors about delays or other issues with shipments.
- Followed safety regulations to maintain safe work environment.
ASSISTANT MANAGER/CUSTOMER SERVICE, DOLLAR GENERA
Dollar General
10.2009 - 02.2015
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Business Management
Strayer University
Temple Hills09-2023
Certificate of Technical Studies - CERTIFICATION IN ELECTRICAL EQUIPMENT INSTALLATION
Northern Virginia Community College
Sterling, VA08-2023
Skills
- Content management expertise
- Experience in leadership
- Quantitative skills
- Personnel assessment
- Operations coordination
- Planning and coordination
- Crisis Management
- Time management abilities
- Set up devices
- Troubleshoot service issues
- Team Leadership
- Team building
Personal Information
Title: Data Center Engineer Operations Technician Trainee and Logistics
Operations Specialist LEVEL 3
Cover Letter
Dear Joel Espiallat, I am writing to express my keen interest in the Data Center Engineer Operations Technician position at Amazon Web Services. With over 10 years of experience in the tech industry, particularly at Amazon Web Services, I am excited about the opportunity to further my career and enhance my skills in a more technical and safety-focused role. In my recent role as an E-Commerce Operations Specialist Level 3 at Amazon Web Services, I have honed skills that are highly relevant to the Data Center Engineer Operations Technician position. My background in maintaining and operating complex operations systems, coupled with a solid understanding of safety protocols and quick adaptability, aligns with the responsibilities of this role. I possess a broad range of skills including customer service, Microsoft Office proficiency, advanced knowledge in HVAC, electrical systems, diesel mechanics, and generator maintenance. My strengths lie in detailed-oriented logistics management, relationship management, and digital marketing which I've continually developed throughout my career. Additionally, my educational background in Business Management from Strayer University supports my business leadership and operational skills. I am particularly drawn to this position at Amazon Web Services because it offers the opportunity to engage directly with cutting-edge technologies and contribute to the operational excellence at one of the leading cloud service providers. I am eager to bring my technical knowledge and operational expertise to your team, ensuring high safety standards and effective problem-solving. I look forward to the possibility of discussing this exciting opportunity with you. Please feel free to contact me at your earliest convenience to schedule a discussion. Thank you for considering my application.
Sincerely yours,
Thomas Anderson.
Hobbies
Avid reader, anime enthusiast, hobbyist home repairer, and hiking aficionado.
Software
MS Word
DIESEL & GENERATOR KNOWLEDGE
TEAM COLLABORATION
Team Leadership
Hardware Installation
Inventory Management
System Troubleshooting
ELECTRICAL KNOWLEDGE
Technical Support
HVAC KNOWLEDGE
Network Management
Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Center Engineering Operations Technician
Amazon
05.2024 - Current
E-Commerce Operations Specialist Level 3
Amazon Web Services
08.2022 - Current
SHOPPER TEAM MEMBER, Whole Foods Market / Amazon
Whole Foods Market Inc
09.2020 - 07.2022
RECEIVING MANAGER/CUSTOMER SERVICE ASSOCIATE
K&G Fashion Superstore
02.2018 - 07.2022
PACKAGE HANDLER/SORTER
United Parcel Service, UPS
02.2015 - 02.2018
ASSISTANT MANAGER/CUSTOMER SERVICE, DOLLAR GENERA
Dollar General
10.2009 - 02.2015
Bachelor of Science - Business Management
Strayer University
Certificate of Technical Studies - CERTIFICATION IN ELECTRICAL EQUIPMENT INSTALLATION
Northern Virginia Community College
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