Thomas Anecone
Lowell,MA
Summary
Proven track record in enhancing customer experiences and streamlining service operations, notably at Burtons Grill. Skilled in client communication and multitasking, achieving significant improvements in guest satisfaction. Expertise in digital photo editing and client relations underscores a strong work ethic and dedication to excellence.
Overview
12
12
years of professional experience
Work History
Server
Burtons Grill
04.2014 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
Nordstrom
08.2012 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Freelance Photographer
Self Employed
- Digitally edited photos to enhance appearance.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Completed complex photo shoots at indoor and outdoor venues.
- Assisted clients with creative ideas for photography needs.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Education
High School Diploma -
Burlington High School
Burlington, MA06.2012
Skills
- Client Relations
- Client Communication
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Cleanliness standards
Timeline
Server
Burtons Grill
04.2014 - Current
Sales Associate
Nordstrom
08.2012 - 02.2013
Freelance Photographer
Self Employed
High School Diploma -
Burlington High School
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