Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Thomas Archer

Thomas Archer

Albany,NY

Summary

Dynamic manager with over 8 years of experience in Customer service management, driving operational efficiency and elevating client satisfaction. Proven expertise in leading diverse teams, streamlining processes, and implementing quality control measures cultivates a culture of excellence. Proficient in customer service, project management, and effective client communication, ensuring timely service delivery and surpassing business objectives. A commitment to fostering collaborative environments promotes innovation and growth while leveraging technical skills to enhance organizational outcomes.

Overview

10
10
years of professional experience

Work History

Freelance

Self
08.2023 - Current
  • Create web graphics using Adobe Illustrator
  • Develop websites from scratch
  • Provide guidance to clients on hosting and formatting for websites
  • Design visually appealing websites
  • Assist with website maintenance and updates

Field Service Supervisor

Daniels Health
08.2021 - 08.2023
  • Led team of up to 20 service technicians in field activities remotely
  • Coordinate schedules and assignments
  • Ensure timely completion of service calls
  • Oversee training and performance evaluations
  • Implement quality control measures and protocols
  • Utilized customer segmentation and data analysis to identify up-sell and cross-sell opportunities

SR Field Service Rep

Daniels Health
06.2021 - 08.2021
  • Managed team across multiple states for medical waste transportation
  • Oversaw hiring decisions and financial performance
  • Drove healthcare sales for products and services
  • Led field service operations remotely for Daniels Health

Consultant (Site Supervisor)

Avantor (Regeneron)
01.2018 - 09.2020
  • Supervised three customer sites and led a team in inventory and order fulfillment
  • Hired and terminated associates, conducted customer meetings, and resolved site issues
  • Expanded pharmaceutical service sales, achieving a notable increase in revenue
  • Oversaw operations, ensuring efficiency and customer satisfaction at all sites
  • Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement
  • Utilized customer segmentation and data analysis to identify up-sell and cross-sell opportunities

Consultant (Clean Tech)

Janitronics (Regeneron)
06.2016 - 12.2017
  • Adhered to approved Standard Operating Procedures for cleaning tasks in Clean Rooms.
  • Engaged in general plant cleaning tasks and participated in stocking activities.
  • Collaborated with team members to maintain cleanliness and organization.
  • Supported process areas by restocking supplies efficiently.

Night Auditor

Homewood Suites by Hilton
10.2015 - 06.2016
  • Compile daily financial reports
  • Resolve guest inquiries
  • Check guests in and out
  • Process payment for guests
  • Chauffeur guests to local destinations

Education

Bachelor of Science - Business Operations Management

Southern New Hampshire University
Manchester, NH
06-2025

Skills

  • Service excellence

  • Skilled in digital tools and technologies

  • Skilled in Microsoft Office tools

  • Project Management

  • Client Communication

  • Quality Control

  • Procurement

  • Payroll

  • Recruitment sourcing techniques

  • Talent sourcing proficiency

  • Salesforce (CRM)

  • Customer service management

Timeline

Freelance

Self
08.2023 - Current

Field Service Supervisor

Daniels Health
08.2021 - 08.2023

SR Field Service Rep

Daniels Health
06.2021 - 08.2021

Consultant (Site Supervisor)

Avantor (Regeneron)
01.2018 - 09.2020

Consultant (Clean Tech)

Janitronics (Regeneron)
06.2016 - 12.2017

Night Auditor

Homewood Suites by Hilton
10.2015 - 06.2016

Bachelor of Science - Business Operations Management

Southern New Hampshire University

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