Thomas Arnold
Nixa,MO
Summary
Results-Driven Professional with 20+ Years in Dealership Management | Entrepreneurial Spirit
Proven track record in Business Operations, Management, Sales, and Inventory Systems within the automotive and powersport industry. Adept at Parts to Service Inventory Management, Collaborative Inventory Systems, and F&I Sales Service Management. Extensive experience in Harley-Davidson Service Operations, Motorcycle Repair, and Automotive Diagnostics/Repair.
Entrepreneurial mindset cultivated through successfully navigating the complexities of dealership operations. Excels in identifying and resolving process inefficiencies, demonstrating a proactive approach to business challenges. Now poised to transition these skills into a corporate environment, seeking opportunities to contribute to long-term company growth and success.
Took a purposeful hiatus in 2023 to support my family after the tragic loss of my son, demonstrating resilience and a commitment to personal and professional growth. Eager to channel my wealth of experience, entrepreneurial spirit, and determination into making a significant impact within a corporate setting in 2024.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Reliable Toyota Lexus BMW
01.2019 - 02.2023
- This is a SALES and customer service related position
- It is a commission only based position that I have highly excelled and exceeded set goals
- Duties of service writer
- Customer service, sales, workflow management, customer contact
- Received an award from Berkshire Hathaway Automotive Group for best service writer overall.
Owner
417 The Shop
06.2016 - 11.2022
- Successfully launched and developed small business from startup
- Manage everyday activities from; managing workflow, parts orders, part inventory, marketing and financial planning, payroll, Quickbooks, vendor purchasing negotiation, auto and powersport sales, F&I SalesAutomotive, motorcycle, small engine repair, customization, and performance facility.
Logistics Coordinator
White Line Industries
12.2021 - 09.2022
- Book and dispatch flat bed loads
- Accounting and payroll for drivers
- Had 5 trucks total.
Instructor
Vatterott College
06.2015 - 07.2016
- Lead Lecture and hands on training with syllabus and material in a professional level classroom environment of 5 to 15 students
- Asses skill levels and direction of students for optimal material retention
- Accomplishments: I helped develop Vatterott College's Power Sports program's curriculum in subjects; welding, fabrication, multi-cylinder engines, small engine diesel, fuel systems, electrical systems, power sports chassis.
VICE PRESIDENT
WINTERFIELD FUNDING
01.2014 - 01.2016
- Oversaw the development and launch of Winterfield Funding
- Developed business plan, Developed sales process, developed operating practices for processing of high value acquisitions over a 30 to 240 day period which culminated with a judicial judgement in court, developed and built CRM sales management system that correlated into manageable pipeline
- Oversaw hiring and training of staff and management, along with payroll and company accounting
- Negotiated the sale of the Company.
Owner/Operator, Auto Mechanic
Tall Tom's Motorcycle/Automotive Shop
07.2011 - 01.2016
- Small Automotive/Motorcycle/Small engine repair facility
- Provided diagnostic and repair of Motorcycles, Cars and Trucks and Small Engine Machines
- Build relationships with wholesale, private and commercial car dealers for repair of automotive vehicles bought through actions before they were displayed at their dealerships.
SERVICE TECHNICIAN
PIG TRAIL HARLEY DAVIDSON
03.2009 - 04.2011
- Motorcycle diagnosis and repair
- Motorcycle customization and performance.
SERVICE TECHNICIAN/SERVICE WRITER
CYCLE CONNECTION HARLEY DAVIDSON
07.2007 - 03.2009
- Motorcycle diagnosis and repair
- Motorcycle customization and performance
- Receiving customer bikes for repair or accessory work
- Relaying customer concerns to technicians
- Scheduling of jobs, distributing of work amongst technicians
- Overall customer service, quality control and expectation management
PARTS MANAGER/SERVICE MANAGER/NEW UNIT SALES
BLUE-RIDGE HARLEY-DAVIDSON
04.2004 - 02.2007
- Oversaw inventory management of parts department, including aftermarket parts suppliers and HarleyDavidson Motor Company parts
- Recruited, hired and trained new employees
- Oversaw and managed productivity of the service department
- Managed customer concerns, along with quality control of the service department
- Also new unit sales for 1 year
Education
Associate of Science - OZARKS TECHNICAL COMMUNITY COLLEGE
Ozarks Technical Community College
Springfield, MO04.2014
Harley Davidson Technical Training - Orlando, FL
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ02.2004
Skills
- Database Management
- Mechanical Knowledge
- Journalism/Research Writing
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Business Administration
- Public Speaking
- Inventory Management
- Assembly
- Welding
- Training & Development
- Strategic Planning
- Retail Sales (including Direct, Outside, and Upselling)
- Customer Service (including Phone Etiquette and Customer Support)
- Automotive Repair and Diagnostics
- Maintenance and Construction
- Marketing
- Leadership (including Supervising and Team Building)
- Higher Education Teaching
- Purchasing
- Service Technician Experience (including Service Writing and Brake Repair)
- Dealership Experience (including Auto Estimating and Auto Service Management)
- Fabrication and Merchandising
- Computer Networking
- Recruiting
- CRM Software and B2B Sales
- Pricing and E-commerce
- Accounting (including QuickBooks and Payroll)
- Research and Project Management
- Salesforce and Account Management
- Business Development and Asset Management
- HDU Certified Technician
- Personable and Team Collaboration
- Analytical Thinking and Operation Monitoring
- Service Planning and Operational Improvements
- Change Management and Inventory Control
- Quality Assurance and Process Improvement
- Industry Knowledge and Conflict Resolution
- Attention to Detail and Strong Leadership
- Excellent Communication and Relationship Building
- Cross-functional Collaboration and Technical Knowledge
- Budget Management and Problem-solving Abilities
- Staff Training and Development and Interpersonal Skills
- Sales Support and Customer Service Focus
- Shift Scheduling and New Employee Hiring
- Project Planning and Service Documentation
- After-Sales Support and Workplace Safety
- Data Analytics
Certification
- Motorcycle License
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Logistics Coordinator
White Line Industries
12.2021 - 09.2022
Assistant Service Manager
Reliable Toyota Lexus BMW
01.2019 - 02.2023
Owner
417 The Shop
06.2016 - 11.2022
Instructor
Vatterott College
06.2015 - 07.2016
VICE PRESIDENT
WINTERFIELD FUNDING
01.2014 - 01.2016
Owner/Operator, Auto Mechanic
Tall Tom's Motorcycle/Automotive Shop
07.2011 - 01.2016
SERVICE TECHNICIAN
PIG TRAIL HARLEY DAVIDSON
03.2009 - 04.2011
SERVICE TECHNICIAN/SERVICE WRITER
CYCLE CONNECTION HARLEY DAVIDSON
07.2007 - 03.2009
PARTS MANAGER/SERVICE MANAGER/NEW UNIT SALES
BLUE-RIDGE HARLEY-DAVIDSON
04.2004 - 02.2007
Associate of Science - OZARKS TECHNICAL COMMUNITY COLLEGE
Ozarks Technical Community College
Harley Davidson Technical Training - Orlando, FL
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
- Motorcycle License
- Driver's License
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