Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

THOMAS AYERS

San Antonio

Summary

Experienced operational manager with 13 years of experience in strategic planning. Consistently delivers results by improving performance metrics, managing fiscal responsibilities, and building relationships with shop, driver, vendor, and customer stakeholders. Proven track record of leadership and driving success in a fast-paced environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Area Field Manager

U-Haul International
12.2024 - Current
  • Opened new U-Haul dealers throughout San Antonio.
  • Prospect throughout San Antonio for new dealer opportunities.
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
  • Collaborated with multiple departments to meet operational deadlines.
  • Performed quality control inspections on phases of field operations.
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
  • Oversaw and supported 27 dealers throughout San Antonio.

Corporate Maintenance Manager

United Road Services, LLC.
01.2023 - 11.2024
  • Collaborate with the VP of Maintenance and all Regional Maintenance Directors to create and maintain efficient, company-wide operation directives.
  • Manage over 3 million dollars in inventory control.
  • Bi-monthly travel nationwide completing shop reviews and (OSHA REG) compliance audits.
  • Manage Warranty Department and all Warranty Analysts.
  • Oversee ELD (Electronic Log Device) and SD (SmartDrive) product overhead and shop distribution.
  • Manage KPIs for all shops and service managers company wide.
  • Manage in-service of all new equipment following standardized company protocol.

South Region Maintenance Analyst

United Road Services, LLC.
04.2021 - 01.2023
  • Collaborate with the South Regional Maintenance Director to reduce regional costs. (labor rate, track duplicate repairs, OTR part and breakdown costs)
  • Oversee drivers and shops (OTR and in-house) to schedule repairs as needed.
  • Travel as required to aid Southern shops. (Inventory assistance, new shop set ups, and/or to assist in the case of understaffing or with training requirements).
  • Track all KPIs for South region units and shops, put action plans into place to correct any deficiencies.

Service Manager

Service Manager
11.2019 - 05.2022
  • Track and schedule PM’s due for fleet of over 50 units.
  • Manage all shop operations and assign techs to jobs as needed.
  • Oversear operations and staffing, ensuring adherence to compliance standards and best practices.
  • Worked through AWS to hit KPI’s assigned by Corporate throughout the year. (Direct/Indirect time, SRT’s, Inventory control)

Parts Clerk, Shop Lead

Parts Clerk, Shop Lead
01.2012 - 01.2019
  • Work with operations, maintenance and vendors to avoid excessive unit downtime due to lack of crucial parts and supplies.
  • Work with service manager and outside vendors to ensure part overhead stays under allotted threshold on a consistent basis.
  • Work with service manager to coordinate workflow in shop and assign techs with daily responsibilities.

Education

Applied Sciences -

Georgia Military College
Milledgeville, GA

No Degree - Political Science And Government

Georgia College And State University
Milledgeville, GA

Skills

  • Microsoft Office Suite
  • Strategic Planning, Fiscal Management, Predictive Data Analysis
  • Territory management
  • P&L analysis
  • Brand promotion
  • Staff development
  • Training and coaching
  • SOP implementation
  • Schedule coordination
  • Inventory management
  • Equipment operation
  • Maintenance planning

Certification

  • Expert Microsoft Excel Course: An advanced program focused on Excel for data analysis.
  • PACCAR Warranty Certificate: Current PACCAR Corporate, Truck Division and PACCAR Parts Specifications.
  • DOT Qualification Certification: URS
  • Brake Certification: URS
  • Certified AFM
  • Texas State Notary Commission: Texas SOS

Accomplishments

  • Creation of Regional Breakdown Team: Developed, trained, and implemented a new team that worked to standardize processes for coordinated breakdown efforts nationwide.
  • URS Facility Improvement Program 2024: Created standard review and scoring metrics for over 17 shops- which included on-site auditing agendas and followup maintenance reporting.
  • Cost Reduction Initiative: Substantially reduced maintenance cost across all sites, using KPI and work order analysis.
  • US ARMY: ECP Program- Fast Track to OCS Petroleum Supply Specialist 92F Engineer Officer 12A

Timeline

Area Field Manager

U-Haul International
12.2024 - Current

Corporate Maintenance Manager

United Road Services, LLC.
01.2023 - 11.2024

South Region Maintenance Analyst

United Road Services, LLC.
04.2021 - 01.2023

Service Manager

Service Manager
11.2019 - 05.2022

Parts Clerk, Shop Lead

Parts Clerk, Shop Lead
01.2012 - 01.2019

Applied Sciences -

Georgia Military College

No Degree - Political Science And Government

Georgia College And State University

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