Thomas Bailey
Summary
Experienced attractions professional dedicated to enhancing guest and employee experiences through positive interactions and engagement. Proficient in utilizing Microsoft and Google Suites, data analytics, and other relevant tools. Demonstrates strong operational and administrative skills, with a Bachelor of Arts degree focused in Political Science from Pennsylvania State University.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Manager, Attractions
Hershey Entertainment & Resorts
03.2023 - Current
- Assist in the design and implementation of new technologies to benefit the Attractions Department.
- Develop and analyze weekly ridership and downtime reports for use across the Attractions Department.
- Develop and execute engaging employee recognition and appreciation programs.
- Oversee and manage the Attractions Communications Center and it's team members.
- Serve as Manager on Duty for the Attractions Department and respond to various situations as needed.
- Ensure team members are adhering to policy and procedure through the use of audits and employee coaching.
- Manage a team of part-time and full-time reports and provide coaching and mentorship when necessary.
Attractions Senior Supervisor
Hershey Entertainment & Resorts
11.2021 - 03.2023
- Led and direct groups of attractions team members within assigned areas. Ensure each ride group has proper staffing and that all employees have proper training and documentation each shift.
- Assisted in onboarding of staff to ensure proper training and preparation for part-time workers and supervisors
- Completed audits, checklists, inspections, and supporting documentation in accordance with Hersheypark policies and procedures.
- Monitored employees and provide on the spot coaching and direction as needed.
- Provided support for guest issues and escalated advanced issues as needed.
- Responded to ride breakdowns and other operational delays. Ensure adherence to company protocols and complete any necessary documentation.
- Assisted in seasonal event set-ups and other themed projects.
Attractions Area Supervisor
Hershey Entertainment & Resorts
12.2020 - 11.2021
- Oversaw and managed staffing levels for Hersheypark Attractions Department.
- Completed evaluations and recommendations for subordinate employees.
- Assisted in the hiring, training, and onboarding of team members.
- Provided appropriate coaching to team members.
- Responded to ride breakdowns and operational delays.
- Responded to and deescalated employee and guest situations.
Attractions Communications Coordinator
Hershey Entertainment & Resorts
01.2020 - 12.2020
- Assisted in the operation of the Attractions Communications Center, through the use of software such as Microsoft Suite, G Suite, IBM Notes, and Microsoft Access.
- Answered telephone and radio calls from various departments across the Hershey Entertainment Complex.
- Dispatched appropriate personnel to handle various situations.
- Performed various forms of data entry and ran analytical reports.
- Oversaw and updated the Hersheypark Mobile Application with attraction wait times and availability.
Attractions Lead
Hershey Entertainment & Resorts
06.2019 - 01.2020
- Led and managed assigned attraction, overseeing two-eight people on a daily basis.
- Coordinated rotations and breaks, ensuring that all minors adhered to Child Labor Laws
- Provided coaching to team members where applicable
- Trained and developed team members at designated attraction.
- Responded to ride breakdowns and operational delays through communication with team members and guests
Attractions Operator
Hershey Entertainment & Resorts
08.2017 - 06.2019
- Safely operated rides and attractions according to written guidelines.
- Completed hourly capacity of ridership on attraction.
- Ensure guests met the designated restrictions for the attraction.
- Answered various guest questions and provided appropriate solutions.
Attractions Clerk
Hershey Entertainment & Resorts
01.2017 - 08.2017
- Performed height checks and ensured all guests met all posted requirements.
- Assisted guests with Hersheypark Fast Track Program
- Provided answer and direction to various guest questions and concerns.
Education
Bachelor of Arts - Political Science
Pennsylvania State University
08.2024
High School Diploma -
Bishop McDevitt High School
Harrisburg, PA05.2020
Skills
- Staff Oversight
- Employee Coaching and Mentoring
- Compliance Understanding
- Guest Recovery & Resolution
- Performance Tracking and Evaluations
- SQL Analytics
- Database Administration
- Data Visualization and Presentations
Accomplishments
- Eagle Scout - Boy Scouts of America, September 2018
Certification
Pennsylvania State Ride Inspector - Affiliated Level II, November 2023
Aquatic Facility Operator, National Recreation & Parks Association, February 2024
Ellis & Associates Lifeguard Instructor, March 2024
Timeline
Area Manager, Attractions
Hershey Entertainment & Resorts
03.2023 - Current
Attractions Senior Supervisor
Hershey Entertainment & Resorts
11.2021 - 03.2023
Attractions Area Supervisor
Hershey Entertainment & Resorts
12.2020 - 11.2021
Attractions Communications Coordinator
Hershey Entertainment & Resorts
01.2020 - 12.2020
Attractions Lead
Hershey Entertainment & Resorts
06.2019 - 01.2020
Attractions Operator
Hershey Entertainment & Resorts
08.2017 - 06.2019
Attractions Clerk
Hershey Entertainment & Resorts
01.2017 - 08.2017
Bachelor of Arts - Political Science
Pennsylvania State University
High School Diploma -
Bishop McDevitt High School
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