Thomas Bailey
Mansfield,TX
Summary
Dynamic business professional with extensive expertise in servicing management, coaching, and project management. Proven ability to liaise with stakeholders, translating complex requirements into actionable plans that drive team productivity and enhance operational efficiency.
Overview
29
29
years of professional experience
Work History
IAM Analyst
Vialto Partners
Mansfield, Texas
11.2022 - Current
- Strategized and rolled out large-scale MFA campaigns, reducing identity-based risk surfaces significantly.
- Conducted user access reviews and certification cycles, ensuring enforcement of least-privilege access across environments.
- Owned and executed enterprise client SSO federation lifecycle, ensuring secure access across platforms.
- Automated SSO onboarding workflows, reducing processing time by [1] hours over [2] days.
- Directed continuous security posture management initiatives, aligning with NIST, ISO, and SOC compliance frameworks.
- Developed automated monthly reporting pipelines for metrics on authentication health and compliance drift.
Senior Business System Consultant IV
Wells Fargo
02.2023 - Current
- Conduct elicitation sessions to gather requirements from stakeholders
- Translate stakeholder requirements into visual workflow/process diagrams
- Established, documented, organized, and managed requirements to ensure clarity and alignment with stakeholder expectations
- Liaised with IT developers and testers, ensuring alignment of business needs through analysis of business problems
- Coordinated data for remediation and escalation to facilitate timely project resolutions
- Work with user groups to resolve questions, assess needs and recommend changes
- Evaluate and rank decisions based on project requirements
- Enlist participation and negotiation between various stakeholders to determine responsibilities
- Account for complete project lifecycle from inception to closure
MB Ops Bus Analyst II / Default Operations Supervisor
JP Morgan Chase / EMC
11.1997 - 01.2016
- Planned and established work assignments and production sequences to meet production goals.
- Established and enforced SLAs and internal objectives, driving employee motivation and enhancing production methods and product quality.
- Oversaw daily management of edit exceptions to ensure compliance with production standards.
- Trained and managed 18 staff members and achieved significant improvements in their productivity while clearing over ten thousand aged trial edits in nine months.
- Developed comprehensive policies and procedures, standardizing operations across the organization.
- Developed training for the groups within IR2l.
- Determined production goals based on company policies, labor availability, and workloads.
- Analyzed reports in order to determine production requirements and to evaluate current productivity.
- Coordinated IR2 projects for loan servicing, ensuring alignment with operational goals and stakeholder needs.
- Project Manager for DOJ project which entailed over twenty thousand edits.
Loss Mitigation Underwriter
JP Morgan Chase / EMC
- Contacted ARM loan borrowers at risk of default due to imminent or recent monthly contractual loan payment changes, providing guidance to mitigate financial distress.
- Underwrote ARM loans to facilitate conversion to fixed rate loans, helping borrowers stabilize their payment plans.
- Processed 50 loan modifications weekly, enabling borrowers to manage debts effectively and improve their financial situations.
Sr. Vendor Liaison Coordinator
EMC
- Coordinated loan transfers from servicers to ensure smooth transitions.
- Verified receipt of files, ensuring timely imaging of histories and goodbye letters for accurate record-keeping.
- Coordinated vendor communications to streamline supply chain processes.
- Managed vendor contracts and maintained compliance with company policies.
- Assisted in resolving vendor disputes through effective negotiation strategies.
Loss Mitigation Closer
EMC
- Processed modifications, sent documents to borrowers, coordinated document returns from borrowers.
- Conducted in-depth client consultations to assess needs and preferences.
- Developed persuasive presentations to communicate product benefits effectively.
- Managed follow-up communications to ensure client satisfaction and engagement.
AIM Claims Dept Claims Specialist
EMC
- Resolved title problems, no liens, prior servicer misapplications, modification issues, PIF prior to transfers, and setup issues associated with transfers.
- Reviewed insurance claims for accuracy and completeness.
- Communicated with clients to gather necessary documentation.
- Analyzed claim data to identify discrepancies or issues.
Collections Trainer – Sr Loan Counselor
EMC
- Developed training schedule to streamline onboarding process
- Trained all new hires including later coaching and monitoring.
- Mentored new employees at EMC, facilitating their transition and ensuring adherence to company standards.
- Designed Strategic Collections Portfolio penetration plan to enhance recovery efforts.
- Created and managed dialer campaigns.
- Managed inbound calls and made outbound calls on 90+ loans.
- Worked 90+ portfolio assuring that investor guidelines were being followed.
Education
TCJC -
TCJC
Hurst, TX01-1987
High School -
Estes Park High School
Estes Park, CO01-1986
Skills
- Identity Access Management
- User Access Management
- Identity Governance
- SSO Solutions
- Access Control Systems
- Security Posture Management
- Security Compliance Tools
- Compliance Auditing
- Risk Assessment Tools
- Data Security Solutions
- Management
- Project Management
- Team Leadership
- Mentoring
- Coaching
- Microsoft Office
- Identity Verification
Accomplishments
- Two time Team Excellence Winner on Projects I was the lead analyst.
Timeline
Senior Business System Consultant IV
Wells Fargo
02.2023 - Current
IAM Analyst
Vialto Partners
11.2022 - Current
MB Ops Bus Analyst II / Default Operations Supervisor
JP Morgan Chase / EMC
11.1997 - 01.2016
Collections Trainer – Sr Loan Counselor
EMC
AIM Claims Dept Claims Specialist
EMC
Loss Mitigation Closer
EMC
Sr. Vendor Liaison Coordinator
EMC
Loss Mitigation Underwriter
JP Morgan Chase / EMC
TCJC -
TCJC
High School -
Estes Park High School