Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Thomas Bailon

Santa Clara,CA

Summary

Dynamic Manager with 10 years of experience in supporting day-to-day operational functions to provide smooth-running Restaurants and business'. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Ghost Autonomy
01.2022 - 04.2024
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements by Established performance metrics (KPI's) to evaluate team effectiveness and identify opportunities for improvement.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.


Brand Ambassador Sales Lead

Ghost Autonomy
01.2020 - 01.2022
  • Increased brand awareness through in the field with demonstrations, sales, and brand promotion.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product knowledge

Office Manager

Ventura Hersey & Muller LLP
01.2018 - 09.2019
  • Efficient with QuickBooks, and Microsoft Office
  • Excellent organization and filing skills
  • Revised orders, finalized invoices and created billing logs for 100+ clients in monthly accounts receivable
  • Managed all payments processing, invoicing and collections tasks
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling
  • Handled supply purchases and inventory management for office operations and equipment maintenance
  • Monitored office inventory to maintain adequate supply levels and order products
  • Streamlined back office services for clients to promote proper functionality and positive user experience
  • Provided scheduling and ensured timely and effective allocation of resources and calendars
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives

General Manager

The Wine Affiars
08.2016 - 01.2018
  • Managed marketing campaigns using various CRM's and social media for a diverse range of clientele
  • Directed market planning and research to identify new business opportunities.
  • Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
  • Designed sales and service strategies to improve revenue
  • Menu Design to optimize ordring
  • Evaluated financial reports to devise solutions to improve revenue
  • Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns
  • Manage 100+ wine club members and engaged with monthly news letters and events
  • Organized event logistics, such as scheduling, budget development and management, staffing and communicating with clients in regards to event needs.

Restaurant General Manager

La Fondue
01.2010 - 08.2016
  • Cultivated strong relationships with customers
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
  • Interview and hire new employees
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff
  • Scheduled over 30 employees by assigning shifts
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example

Education

High School Diploma -

Kings Academy High School
Sunnyvale, California

Continuing

West Valley College
Saratoga, CA

Skills

  • Highly responsible and reliable
  • Works well under pressure
  • Upbeat, outgoing and positive
  • Microsoft Office proficient
  • Logistics Management
  • Effective Communication
  • Conceptual thinker
  • Customer Service
  • Excellent people skills
  • Goal-Oriented
  • Exceptional customer service
  • CRM Software Usage

Accomplishments

  • Improved department efficiency through implementation of strategic workflow and process improvements
  • Saved weekly labor costs by reworking schedules
  • Business Development
    Initiated partnerships which resulted in revenue growth
  • Marketing
    Implemented marketing strategies with social media which resulted growth of customer base
  • Design
    Responsible for creative design for Menu and restaurant floor plan

Certification

Hospitality Management ServSafe Certificate

Timeline

Business Operations Manager

Ghost Autonomy
01.2022 - 04.2024

Brand Ambassador Sales Lead

Ghost Autonomy
01.2020 - 01.2022

Office Manager

Ventura Hersey & Muller LLP
01.2018 - 09.2019

General Manager

The Wine Affiars
08.2016 - 01.2018

Restaurant General Manager

La Fondue
01.2010 - 08.2016

High School Diploma -

Kings Academy High School

Continuing

West Valley College

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Thomas Bailon