Thomas Baker
Los Angeles,CA
Summary
Thomas Baker is a goal-oriented professional well-versed in operational practices and regulatory requirements of fast paced environments. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully uses relationship-building talents and diplomatic communication style to forge long-lasting connections. Is also a talented server bringing skills in order management, payment processing and up-selling. Stays current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Program Leader
THINK Together
09.2022 - Current
- Observed and assessed classroom activities to verify conformity with quality standards.
- Conducted audit inspections and independent checks to verify parts and materials.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Collaborated on a number of strategies to enhance student learning by 70% in the new school year and behavior alongside parents and teaching staff.
- Implemented over 20 well-received activities and events.
Server/Cashier
Not Your Mamas Wings
09.2019 - 02.2022
- Performed number of routine kitchen tasks such as setting up workstations and ingredients, so that food can be prepared according to recipes.
- Greeted customers entering store and responded promptly to customer needs.
- Built strong relationships with many customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning/ end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
Shift Leader/Manager
Yogurtland
10.2018 - 09.2019
- Trained and mentored new employees to maximize team performance.
- Kept over 10 employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in 20% in cost savings and reduced overages.
Sandwich Artist
Subway
01.2018 - 10.2018
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained team over 5 members to prepare sandwiches and other items according to instructions.
- Restocked and rotated stock in display case to mitigate stock loss.
- Monitored inventory and requisitioned low-stock items.
Sales Representative
Vector
06.2017 - 01.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client with a 100% satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered over 60 engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Education
Some College (No Degree) - Fashion Design
Riverside City College
Riverside, CAHigh School Diploma -
Eleanor Roosevelt High School
Eastvale, CA06.2017
Skills
- Energetic
- Excellent organization
- Communication and people skills
- Articulate and friendly with professional demeanor
- Fast learnerdedicated to delivering team success
- Role-model for outstanding customer service overall Team Member standards
- Cashiering
- Time Management
- Sales
- Cash Handling
- Communication skills
- Food Service
- Kitchen Experience
- Meal Preparation
- Host/Hostess
- Typing
- Positive Interactions
- Issue Resolution
- Disciplinary Measures
- Schedule Dissemination
- Activity Planning
- Program Testing Software
- Staff Coordination
- Hospitality
- Serving Experience
- Caregiving
- Childcare
- Restaurant Experience
- Customer service
- Cooking
- Restaurant Management
Languages
English
Timeline
Program Leader
THINK Together
09.2022 - Current
Server/Cashier
Not Your Mamas Wings
09.2019 - 02.2022
Shift Leader/Manager
Yogurtland
10.2018 - 09.2019
Sandwich Artist
Subway
01.2018 - 10.2018
Sales Representative
Vector
06.2017 - 01.2018
Some College (No Degree) - Fashion Design
Riverside City College
High School Diploma -
Eleanor Roosevelt High School
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