Thomas Baker

• Established and enforced clear goals to keep Team Members working collaboratively.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Provided ongoing training to address staff needs.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Coached and mentored the staff members through constructive feedback to develop long-term career goals.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Managed communication within organization and to outside clients and partners and thoroughly documented and reported activities to management.
• Monitored the WMS and Red Prairie to optimize warehouse, and employee performance.
• Salaried Leader of the Regulatory Compliance Committee
• Graduate of Dale Carnegie Leadership Program

• Managed training calendars to inform participants of upcoming training session topics and dates.
• Evaluated effectiveness of training programs and recommended improvements to upper management.
• Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
• Prepared custom training course materials and presentations for corporate training.
• Coordinated training session logistics by preparing equipment and securing facilities.
• Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
• Developed complete training programs and led training using expert learning techniques.
• Trained all personnel on multiple types of machinery, including lifts, and more.

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
• Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
• Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
• Delivered level of service to customers in effort to build upon relationships for future clients..
• Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost sales.

Trained and instructed subordinates and supported units on multiple missions.

• Supervised location, construction and concealment of infantry positions and equipment.
• Developed and maintained daily personnel accountability reports for numerous soldiers in remote and urban combat settings..
• Conducted ground reconnaissance and reported to leadership for strategic planning.
• Trained soldiers, US contractors and foreign nationals on comprehensive combat operations to support mission goals.
• Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
• Led operational planning teams to address field and base concerns with minimal delays.
• Advised commanding officers on weapons operations, capabilities and unforeseen operational problems.
• Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
• Oversaw gathering of intelligence and combat information to support troops on ground.