Thomas Baker
Scotts Valley,CA
Summary
Dynamic Project Manager with a proven track record at A.C Bentley, excelling in effective communication and team collaboration. Successfully prioritized tasks to meet deadlines while enhancing customer satisfaction. Known for dependability and accountability, I deliver quality results and foster strong relationships with clients and team members alike. I am a fast leaner with the proper training and leadership. the ability to think on my feet to resolve issues.
Overview
27
27
years of professional experience
Work History
Project Manager
A.C Bentley
03.2012 - 08.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Provided detailed project status updates to customers and executive management.
Allocation and Logistic Manager
Byer California
08.2000 - 02.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Retail Manager
Gap
02.1998 - 05.2000
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Addressed customer inquirers and resolve complaints.
- Excelled in team building threw communication and positive leadership.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Manager
Macy's
09.1996 - 01.1998
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Shared product knowledge with customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Arts - Phycology
CSULB
Long Beach06-2024
Skills
- Dependable Trustworthiness
- Effective Communication
- Accountability
- Effective Team Collaboration
Timeline
Project Manager
A.C Bentley
03.2012 - 08.2023
Allocation and Logistic Manager
Byer California
08.2000 - 02.2012
Retail Manager
Gap
02.1998 - 05.2000
Assistant Manager
Macy's
09.1996 - 01.1998
Bachelor of Arts - Phycology
CSULB
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