Thomas Balaja
Summary
To provide and develop consistent exceptional customer service. Amaze every customer every time by understanding their needs, drawing on my experience with quick and creative thinking to resolve any conflicts that arise.
Overview
44
44
years of professional experience
Work History
Sales Coordinator
Self Employed
04.2015 - 01.2023
- Contact services
- Providing rep/customer service for Weber Grills in the Southern California Region
- Duties include working with stores training associates, demos, providing service calls on warranty issues and working with assigned stores in my territory to strengthen the brand.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
Security Officer
Allied/Barton Security
03.2015 - 12.2022
- A part time employee working security at various posts and assignments.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Store Manager
Crown Ace Hardware
03.2009 - 12.2014
- Responsible for overall store operations
- Built a solid team working atmosphere through ongoing training and effectively communicating with employees
- This led to high morale and near zero turnovers
- Consistently achieved double digit sales increases with timely and eye catching merchandising
- As well as inventory control, achieving sales goals and exceeding goals in average sales
- All while creating a fun, productive environment for customers and store staff
- Passionate to exceed customer's expectations on the quality of service
- Focused on leaving customers pleasantly surprised about their shopping experience.
Manager
Chino Hills Ace Hardware
08.2007 - 02.2009
- Worked closely with new investor to build out a ground up 15,000 sq store in six weeks
- Managed and motivated employees to be productive and engaged in work.
- This challenge called upon all my previous retail and customer service skills and helped me take my career path to new level
- Inventory control, achieving sales goals, hiring employees and the training of employees as well as volunteered for numerous community projects to give back to the people of Chino Hills.
Wells Fargo
06.1996 - 09.2007
- Assigned to the Boeing account in Anaheim, Ca
- Performed access control of the site
- Internal patrol of buildings and offices in accordance with Department of Defense guidelines
- Regularly worked security for VIP functions
- First Aid/CPR/AED certified
- California Guard Card and Armed permit.
Burns Security
06.1996 - 09.2007
- Assigned to the Boeing account in Anaheim, Ca
- Performed access control of the site
- Internal patrol of buildings and offices in accordance with Department of Defense guidelines
- Regularly worked security for VIP functions
- First Aid/CPR/AED certified
- California Guard Card and Armed permit.
Pinkerton Gov't Services
06.1996 - 09.2007
- Assigned to the Boeing account in Anaheim, Ca
- Performed access control of the site
- Internal patrol of buildings and offices in accordance with Department of Defense guidelines
- Regularly worked security for VIP functions
- First Aid/CPR/AED certified
- California Guard Card and Armed permit.
Store Manager
Crown Ace Hardware
10.1988 - 08.2007
- Responsible for overall store operations
- Built a solid team working atmosphere through ongoing training and effectively communicating with employees
- This led to high morale and near zero turnovers
- Consistently achieved double digit sales increases with timely and eye catching merchandising
- Passionate to exceed customer's expectations on the quality of service
- Focused on leaving customers pleasantly surprised about their shopping experience.
Assistant Service Manager
Minnesota Motors
12.1983 - 10.1988
- Handled delivery of vehicles to the customers and oversaw the reconditioning and detailing department.
Technical Drafting Specialist
US Army
12.1979 - 12.1983
- Trained as an 81B (Technical Drafting Specialist) attended schooling at the defense mapping school located at Ft
- Belvoir, Va
- Where I was the Honor Graduate
- Assigned to 497th Engineer Co
- Ft Eustis, Va
- Form March 1980 to May 1982
- Duties included working with civilian engineers and draftsman on post building and improvement projects
- Was post soldier of the month for May 1980
- Assigned to 52nd Aviation Battalion Headquarters, Seoul Korea May 1982 to December 1983
- Worked in Flight Operations
- Constructed briefing charts for two colonels and the Commanding General of the Eighth Army
- Top graduate at Eighth Army NCO Academy July 1982.
Service Counter Associate
Len's Ace Hardware
06.1979 - 12.1979
- Duties included cutting pipe, making screens, cutting glass, and assisting customers with bulk fasteners and pipe fittings
- This was a high volume store and service counter was staffed by six employees on the weekends.
Skills
- Sales consultation
- Active guard card
- BSIS Locksmith License
- Decision-Making
- Merchandising operations
- Sales Development
- Customer Communication
- Leadership Development
- Strong enthusiasm
- Goals and performance
Timeline
Sales Coordinator
Self Employed
04.2015 - 01.2023
Security Officer
Allied/Barton Security
03.2015 - 12.2022
Store Manager
Crown Ace Hardware
03.2009 - 12.2014
Manager
Chino Hills Ace Hardware
08.2007 - 02.2009
Wells Fargo
06.1996 - 09.2007
Burns Security
06.1996 - 09.2007
Pinkerton Gov't Services
06.1996 - 09.2007
Store Manager
Crown Ace Hardware
10.1988 - 08.2007
Assistant Service Manager
Minnesota Motors
12.1983 - 10.1988
Technical Drafting Specialist
US Army
12.1979 - 12.1983
Service Counter Associate
Len's Ace Hardware
06.1979 - 12.1979
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