Thomas Banks
Glen Burnie,MD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
AGM/Managing Partner
Bonefish Grill-Maryland
12.2022 - Current
- Day to day operations
- Store Profits 70K-90 per week during peak season
- Inventories
- Writing Schedule-Check forcast is done in Hotschedules
- Employee Payroll
- Manager Engagement on the Floor with Guests
- Liquor Ordering with vendors such as Break Thru Beverage, RNDC and Southern
- Costing out Items for new Menu
- Writing Prep using Prep tool
- Expo
- Reservations
- Training
- P&L
- High volume restaurant
- Food and liquor cost control
- Labor
- Employee development
- Hiring Training new team members
- Local Marketing
- Sales
- Catering
- Point of Sale Training
- Check BBI Recruiting
- Small Wares
General Manager
Mainsail Suites Hotel Oxbow Bar and Grill/Ella Maes Diner
03.2019 - 12.2022
- Inventory insuring proper counts accurate
- Schedule and Hiring staff with accurate fit for culture marketing to local communities bringing in customer base and charity donations
- Increase bar and liquor sells by 4% using proper spec jiggers and stoppers
- Following drink specs and recipes hold accountable bar staff and wait staff
- Decreased food cost from a 26% to 22% with training and follow up with FOH and BOH insuring spec was being followed correct measures were being taken
- Customer service
- Expedite food and beverages to guests
- Rankings reports
- P&L
- Ordering FOH ,BOH items and liquor from our local vendors and wine reps
- Hiring talent and insuring proper training to all New Hires and setting the expectations of the company and goals of the restaurant
- Holding contests to increase sells with FOH staff to boast moral and keep employees engaged
- Audits checks training purposes
- Cash handling
- Operations management
- Ensure all seashores were passed kitchen and front of house was cleaned and all items are in date and sanitized
- POS Training
- Writing Prep Lists
- Food Cost and Labor
- Forecasting Budgets and Labor
- ADP payroll and onboarding
Assistant General Manager
CONNORS STEAK and SEAFOOD
12.2015 - 03.2019
- Payroll
- Schedules
- New Hire Training
- Inventory
- Purchase Orders
- P&L
- Labor Control
- Food Cost
- Managed food cost effectively by ensuring employees were following spec and proper training
- Was able to increase sales by 10% with up selling food and beverages
- Selling top self liquor and wines instead of regular house wines and liquor
- With every burger adding bacon or mushrooms also with every steak dinner instead of regular mashed potatoes up selling to a loaded baker
- I was able to reduce food cost by 6% ensuring proper Sanitation logs were filled out every 4 hours
- Also employees were following specifications and proper training when dealing with guest orders
- In a months time I was able to get 11% of guest to signup and become members of the program
- Our labor standard was every night to be at an 8.9 labor percentage
- Was able to obtain this number with proper scheduling during peek times we would have servers and hostess schedule during our busy times and then immediately getting them off the clock
- Would do this for our lunch shifts so dinner we could utilize our staff busy night
Food and Beverage Manager
Seminole Hard Rock Casino
04.2005 - 12.2014
- Conducted daily Pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
- Worked closely with the chef and cooks to determine menu plans for special events or occasions
- Regularly updated computer systems with new pricing and daily food specials
- Increased weekly revenue by 28% with employee incentive program Managed accounts payable, accounts receivable and payroll
- Consistently obtained highest rating from the county health department
- Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food
- Supervised and coordinated activities of cooks and workers engaged in food preparation
Education
Bachelor of Science - Hotel and Restaurant Management, Minor Business Management
University of Maryland Eastern Shore
Princess Anne, MDHigh School - undefined
Snow Hill High School
Snow Hill, MD01.2001
Skills
- Pricing
- Expediting
- Customer service
- Profit & loss
- Inventory Control
- Management
- Payroll
- Seafood
- Accounts receivable
- Sales
- Recruiting (8 years)
- Leadership
- ADP
- Menu planning
- Operations management
- Commercial driving
- Food preparation
- Cash handling
- Strategic Planning (8 years)
- Restaurant management
- Recruiting
- Delivery driver experience
- Accounts payable
- Kitchen experience
- Driving
- Baking
- Microsoft office including Outlook, Powerpoint, Excel etc POS Micros Infogenis and Aloha (10 years)
- Marketing
- Catering
- Bartending
- Cost control
- Kitchen Management Experience
- Forecasting
- Microsoft Office
- Cooking
- Casino
- Cleaning
- Cash register
- POS
- Maintenance
- Customer relationship management
- Employee orientation
- Upselling
- Restaurant experience
- Writing skills
- Food safety expertise
- Budgeting expert
- Foodservice management professional
- Human resources management
- Basic food preparation master
- Kitchen sanitation master
- Kitchen safety
- Financial reporting
- Planning and coordination
- Profit and loss management
- Goal setting
- Sales growth
- Negotiation
- Client engagement
- Policy development
- Consulting
- Process improvement
- Operational analysis
- Solution innovation
Certification
Food Handler Certification
Timeline
AGM/Managing Partner
Bonefish Grill-Maryland
12.2022 - Current
General Manager
Mainsail Suites Hotel Oxbow Bar and Grill/Ella Maes Diner
03.2019 - 12.2022
Assistant General Manager
CONNORS STEAK and SEAFOOD
12.2015 - 03.2019
Food and Beverage Manager
Seminole Hard Rock Casino
04.2005 - 12.2014
High School - undefined
Snow Hill High School
Bachelor of Science - Hotel and Restaurant Management, Minor Business Management
University of Maryland Eastern Shore
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