Thomas BARBER
NASHVILLE
Summary
Results-driven Business Banking Operations Analyst with a proven track record at Truist Bank in data analysis and performance tracking. Adept at enhancing operational efficiency and ensuring regulatory compliance, I excel in cross-functional collaboration and problem-solving, consistently delivering quality outcomes and fostering strong client relations.
Overview
14
14
years of professional experience
Work History
Business Banking Operations Analyst I
Truist Bank
Orlando
02.2024 - Current
- Analyzed internal systems and processes to identify areas for improvement.
- Prepared reports for management to inform strategic and operational decisions.
- Supported project initiatives focused on problem identification, performance enhancement, and quality delivery.
- Assisted in implementation of systems, developing and testing training based on project outcomes.
- Gathered data and maintained databases to compile reports, graphs, and charts for quality standards.
- Participated proactively in reviewing and updating procedures to ensure regulatory compliance.
Deposit and Payment Operations Specialist III
Truist Bank
Orlando
08.2022 - 02.2024
- Researched, tracked, and resolved daily cases efficiently while maintaining quality standards.
- Communicated effectively with internal teammates to address client account closure concerns.
- Processed checks accurately to resolve various client account issues.
- Scanned incoming mail related to new and existing cases managed by peer teams within Account Closure Exceptions.
Deposit Operations Manager I
Truist Bank
Orlando
10.2021 - 08.2022
- Tracked and provided leadership input on associate and team performance metrics.
- Prepared and maintained departmental reports in compliance with retention schedules and confidentiality guidelines.
- Participated in weekly managerial meetings to analyze team performance for risk and compliance purposes.
- Facilitated effective communication with leadership regarding inventory, deadlines, and potential production issues.
- Assisted in training and development activities for new and existing team members.
- Collaborated with leadership to establish key performance indicators and measurable goals for team success.
- Fostered positive relationships between managers and internal partners.
Banking Operations Analyst 5/Team Leader
Truist/SunTrust Bank
NASHVILLE
12.2019 - 10.2021
- Tracked and reported associate and team performance to leadership.
- Researched issues and implemented corrective actions effectively.
- Prepared and maintained departmental reports, logs, and documents accurately and timely.
- Ensured effective communication with leadership on inventory, deadlines, and quality concerns.
- Cross-trained in all functions to provide support as needed.
- Assisted in training and development activities for new and existing teammates.
- Collaborated with leadership to establish key performance indicators and measurable goals.
- Maintained positive relationships among peers, managers, and internal partners.
Credit Verification Services Specialist
SunTrust
Nashville
03.2016 - 12.2019
- Conducted research, monitoring, and resolution of daily cases while maintaining quality and accuracy.
- Ensured adherence to dual control procedures by monitoring daily payment log quality.
- Verified third-party requests related to client account balances and transaction histories.
- Managed requests for statement, check, and deposit slip copies from third parties regarding client accounts.
Business Banking Specialist/Customer Service Representative
SunTrust
Nashville
10.2011 - 03.2016
- Achieved overall customer satisfaction through effective and timely issue resolution.
- Resolved business client issues with one-call solutions utilizing available tools and resources.
- Advised business clients on strategies to enhance revenue and facilitate growth.
- Supported teammates via chat and email communication to improve collaboration.
- Handled inbound service calls from personal clients while identifying referral opportunities.
- Addressed personal client inquiries and concerns within established standards.
- Resolved client complaints related to banking products and services efficiently.
- Trained new hires on SunTrust products, systems, policies, and client service protocols.
Education
Professional Banking Operations & Leadership
Bellevue College
Bellevue, Washington, WA10-2015
Some College (No Degree) - Associates in Business Admin/Computer Information
Jordan College
Flint, MIHigh School Diploma -
Flint Northwestern High School
Flint, MI06-1992
Skills
- Data analysis
- Systems improvement
- Reporting standards
- Regulatory compliance
- Database management
- Performance tracking
- Problem solving
- Effective communication
- Quality assurance
- Cross-functional collaboration
- Process optimization
- Team training
- Leadership development
- Client relations
- Process updates
- Time management abilities
- Operational efficiency
- Teamwork and collaboration
- Attention to detail
- Financial analysis
- Continuous improvement
- Analyze data
- Decision-making support
- Operations management
- Written communication
- Multitasking capacity
- Teamwork
- Critical thinking
- Microsoft Excel
- Problem-solving
- Adaptability and flexibility
- Risk assessment
- Production planning
References
References available upon request.
Timeline
Business Banking Operations Analyst I
Truist Bank
02.2024 - Current
Deposit and Payment Operations Specialist III
Truist Bank
08.2022 - 02.2024
Deposit Operations Manager I
Truist Bank
10.2021 - 08.2022
Banking Operations Analyst 5/Team Leader
Truist/SunTrust Bank
12.2019 - 10.2021
Credit Verification Services Specialist
SunTrust
03.2016 - 12.2019
Business Banking Specialist/Customer Service Representative
SunTrust
10.2011 - 03.2016
Professional Banking Operations & Leadership
Bellevue College
Some College (No Degree) - Associates in Business Admin/Computer Information
Jordan College
High School Diploma -
Flint Northwestern High School