Versatile Property Manager with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants and resolved business concerns.
Overview
13
13
years of professional experience
Work History
Property Manager
Harbor Group Management Company
Miami, Florida
03.2020 - Current
Inspected properties regularly to identify deficiencies and schedule repairs.
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Exercised direct supervision over property staff.
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Drafted and monitored budgets for overall maintenance and operations.
Monitored market trends to ensure competitive pricing structures for units under management.
Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Collected monthly assessments, rental fees, deposits and payments.
Property Leasing Manager
The Related Group
Doral, FL
08.2019 - 03.2020
Generated over $70K in new lease revenue for Doral’s newest Luxury apartment community
Formulate comprehensive weekly reporting to assess performance, competitor analysis and foot traffic to adjust occupancy goals and remain strategic in market approach
Manage weekly lead acquisition traffic to strategize the development of prospects and align on Marketing efforts
Collaborate with key stakeholders to ensure a cohesive promotion strategy such as Revenue, Marketing, developers and owners
Mentored leasing consultants to Implement strategic initiatives to contribute to team occupancy goal of 95%.
Property Leasing Consultant
The Related Group
Doral, FL
03.2017 - 07.2019
Achieved 2018 occupancy level of 95% property stability within first year of opening Doral’s The Flats Luxury community
Generated 40% of yearly leases for Doral’s newest Luxury apartment community
Successfully opened two brand new complex properties in Doral and Wynwood for The Related Group
Suggested Marketing plans, promotions and other advertising strategies that resulted in increased occupancy
Planned and organized tenant events to encourage renewals and promote a sense of community.
Media Marketing Account Executive
MSSmedia
Miami, FL
01.2016 - 10.2016
Promoted Marketing initiatives for various education institutions to achieve incremental consumer impressions
Established and maintained client relationship’s through out of home and digital advertising such as Off Campus Housing
Analyzed performance of marketing programs to identify areas of opportunity for optimization and improvement.
Customer Relationship Management, Specialist
Trivillage Multisport
Miami, FL
09.2014 - 05.2015
Recognized needs of customer through personal conversation, response to their requests and gauging customer satisfaction
Organized and maintained detailed records for product orders and billing, to ensure products were delivered in a timely manner
Identified areas of opportunity for product optimization by providing personalized customer experience that best fit their needs.
Personal Banker
Wells Fargo
Boulder, CO
07.2012 - 07.2014
Manage customer’s personal and business portfolio while expanding banking relationships
Built and maintained long term relationships by providing exceptional customer service
Problem solving client’s needs through a needs based selling approach
Created new account relationships with the goal of gaining 100% of client’s business.
Education
Bachelor of Arts - Applied Economics
Florida State University
12.2010
Skills
Property Management
Tenant relations
Staff Management
Leasing and sales
Property Inspections
Fair housing mandates
Knowledge of leasing and market conditions
Customer service-focused
Multi-family property management
Skilled multi-tasker
Adaptable
Languages
Spanish
Professional
Timeline
Property Manager
Harbor Group Management Company
03.2020 - Current
Property Leasing Manager
The Related Group
08.2019 - 03.2020
Property Leasing Consultant
The Related Group
03.2017 - 07.2019
Media Marketing Account Executive
MSSmedia
01.2016 - 10.2016
Customer Relationship Management, Specialist
Trivillage Multisport
09.2014 - 05.2015
Personal Banker
Wells Fargo
07.2012 - 07.2014
Bachelor of Arts - Applied Economics
Florida State University
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