Thomas Bass
Winter Park,FL
Summary
Highly Motivated individual with over 2 decades of Customer Service experience, over 4 years Supervisor/ Lead experience, 6 years Receptionist experience, with also, over 7 years of Sales experience. Valuable Team player and fast learner with outstanding skills that will make a great asset for your company.
Overview
17
17
years of professional experience
Work History
Trash Porter
Affinity Waste Solutions
09.2024 - Current
- Service different apartment complexes to collect resident's daily trash
- Maintain the area by trash compactor clean and neat
- Record any violations that may occur from residents
- Track work time and Service area through Company app
Scheduling Coordinator
Rhino Staging
04.2022 - 06.2023
- Schedule employees for various events in Orlando & surrounding areas
- Answer calls & emails in a timely manner
- Build labor quotes for various clients & invoices
- On call duties include; answering phone calls & emails after office hours, calling employees if extra help is requested by client.
Front Desk Receptionist
Florida Eye Clinic
09.2021 - 04.2022
- Greet patients once they step in the door, Check in/out patients, verify insurance, schedule patients, customer service, fax & file records, close & lockup office, prepare deposits, prepare & send daily reports, cash handling.
- Use of Nextech & Intellachart.
- Assist optical when needed.
- Answer calls on multiple lines.
- Stock office with supplies as needed.
- Assist with packages/mail going in and out of office.
Loss Draft Specialist
Mphasis
09.2020 - 09.2021
- Inbound calls to record insurance claim data & verify loss amount of insurance claim
- Handle existing claims to provide assistance on required documents, requesting inspections, de-escalate calls, & maintain customer serviceFollow procedural guidelines
Quality Assurance Specialist
Total Marketing Concepts
04.2020 - 06.2020
- Have proficient knowledge of sales script, procedures, & policies
- Audit calls throughout shift
- Document Audits through Excel & SIRIUS XM Sales Recorder
- Answer Emails & send Emails to correct correspondents about Coaching staff when needed
- I originally started as a sales associate and within 3 months of working on the sales floor was promoted to Quality Assurance.
Senior Medical Receptionist
BPL Plasma
07.2014 - 10.2018
- Cross trained into all 3 areas of Reception, Donor floor, and Lab.
- Reception
- Responsible for supervising reception area when Group Lead is gone.
- Greet donors to have them check in.
- Answer phones to handle any donor questions, concerns, take appointments if available, and transfer lines accordingly.
- Record Daily and monthly calibrations, Vitals, and any additional documentation needed in EProgesa computer system.
- Filing, faxing, and email accordingly.
- Morning and Closing cleaning duties.
- Accept packages/mail and ensure it gets to correct department.
- Donor Floor
- Disconnect donors from plasmapheresis machine following proper SOPs and proper PPE.
- Set up plasmapheresis machine for phlebotomist.
- Assist phlebotomists and monitor donors while donating in case of any reaction.
- Lab
- Collect plasma samples and store plasma bottles in storage freezer.
- Prepare for shipment of plasma while reconciling inventory.
- Organization and cleaning duties for storage freezer.
Telemarketer
ETour And Travel
06.2011 - 09.2013
- Responsible for outbound and inbound calls, mostly outbound, selling Orlando vacation packages.
- Requirement of 3 deals per week with no cancellations.
- Customer Service, process credit card information on secured site, and maintain a motivated and positive workplace.
Customer Service Representative
Hess Gas Station
01.2011 - 06.2011
- Cashier, open/ closing duties, customer service, maintain store appearance, stock, inventory.
Sales Team Leader
Noise Unlimited
06.2008 - 09.2010
- 100% commission based
- B2B sales, Face sales, Canvassing, & Demonstration sales
- Handle consignments and inventory.
- Supervise and train new employees for sales.
- Motivate and keep positive attitudes throughout company.
- Schedule appointments and occasionally handle interviews.
- Setup Display stands with products for upselling.
- Provide excellent customer service to every potential customer.
Education
Digital Media -
Valencia College
Orlando, FL09.2011
High school or equivalent - General
Monacan High School
Richmond, VA06.2003
Skills
- Sales - Inbound/Outbound, B2B, Canvassing, Face, & Demonstration
- Point of sale operation
- Administrative support experience
- Data Entry
- Customer service
- Experienced in Mac OS
- Experienced in Microsoft OS
- General Knowledge of Microsoft Office
- Telemarketing
- Client relationship development
- Receptionist - Medical/Front Desk
Timeline
Trash Porter
Affinity Waste Solutions
09.2024 - Current
Scheduling Coordinator
Rhino Staging
04.2022 - 06.2023
Front Desk Receptionist
Florida Eye Clinic
09.2021 - 04.2022
Loss Draft Specialist
Mphasis
09.2020 - 09.2021
Quality Assurance Specialist
Total Marketing Concepts
04.2020 - 06.2020
Senior Medical Receptionist
BPL Plasma
07.2014 - 10.2018
Telemarketer
ETour And Travel
06.2011 - 09.2013
Customer Service Representative
Hess Gas Station
01.2011 - 06.2011
Sales Team Leader
Noise Unlimited
06.2008 - 09.2010
Digital Media -
Valencia College
High school or equivalent - General
Monacan High School
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