Thomas Bauer
Colorado Springs,United States
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Tech savvy Army veteran with strong decision making, communication, and organizational skills. Works effectively both independently and in teams, Currently enrolled in Computer User Support Specialist program at ACI Learning to prepare for an entry-level IT position. Actively working towards ITIL, A+, Network+, and Security+.
Overview
5
5
years of professional experience
4
4
Years of military experience
Skills
Troubleshooting
Active Directory
Ticketing System
Call Center Triage
Data Backup
iCloud, Virtual Migrations
TCP/IP, LAN, WAN, VLAN, VPN, VOIP
Operating Systems
Identify Security Threats
Customer Service
Remote Desktop Utility
Conflict Management
Network Design
Hardware Maintenance
Education
High school diploma -
03.2019
Computer User Support Specialist
08.2024 - Current
Certification
Axelos ITIL 4 Foundation Certification In Progress
CompTIA A+ Certification In Progress
CompTIA Network+ Certification In Progress
CompTIA Security+ Certification In Progress
Work History
Material Cutter
Integrity Welding and Fabrication
Colorado Springs
09.2023 - 02.2024
- Measured thousands of materials accurately using tape measures and other tools.
- Monitored machine operations to prevent malfunctions or deviations from standards.
- Maintained an inventory of tools and materials used in the production process.
Firearms Sales
Spartan Defense Armory & Training
Colorado Springs
02.2023 - 09.2023
- Greeted customers, answered questions, and provided information on products.
- Organized displays to attractively show over 500 different products while adhering to company standards.
- Processed as many as 50 background checks daily using both Government and traditional NICS phone-in checks.
Armed Security Guard
Denver Metro Protective Services
Colorado Springs
07.2022 - 01.2023
- Logged vehicles entering and leaving premises.
- Inspected equipment for proper functioning and responded to several types of alerting systems accordingly.
- Maintained logs of all security-related incidents and submitted reports regularly to the supervisor.
19D Cavalry Scout
U.S. Army
Colorado Springs
06.2019 - 07.2022
- Directed platoon tactical movements, platoon security operations and platoon route and zone reconnaissance.
- Attuned to several strict Standard Operating Procedures.
- Maintained numerous security policies on several different platforms.
- Relayed information using advanced onboard communications devices.
Military Service
United States Army, United States, Specialist, 06/01/19, 07/01/22
Languages
English, Expert
Russian, Elementary
Affiliations
- Experimenting with 3D printing technology.
- Learning 3D Design.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsTimeline
ACI Learning - , Computer User Support Specialist
08.2024 - Current
Material Cutter - Integrity Welding and Fabrication
09.2023 - 02.2024
Firearms Sales - Spartan Defense Armory & Training
02.2023 - 09.2023
Armed Security Guard - Denver Metro Protective Services
07.2022 - 01.2023
19D Cavalry Scout - U.S. Army
06.2019 - 07.2022
Goal Academy - High school diploma,
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