Thomas B. Carmichael
King William
Summary
Dynamic Infrastructure Program Manager with extensive experience at Amazon, specializing in mechanical and HVAC systems. Proven track record in budget optimization and cross-functional leadership, achieving $2.6 million in savings through strategic initiatives. Adept at data analysis and fostering workforce development, driving continuous improvement in facility operations.
Overview
17
17
years of professional experience
Work History
BBM IOQ Subject Matter Expert (Mechanical & BMS)
The PAC Group
2025.04 - Current
- Direct design reviews and on-site inspections for Mechanical and Building Management System (BMS) services to ensure compliance with national codes and client standards.
- Coordinate and conduct site visits to evaluate building systems, prepare technical reports, and oversee the implementation of corrective action plans.
- Manage project delivery elements, including budget oversight, cost management, and reporting on anomalies or changes in project scope.
- Provide specialist technical coaching and advice to local teams, senior management, and clients to promote a culture of quality and safe working practices.
- Perform multi-disciplinary assessments of building systems, including Fire & Life Safety (FLS), electrical, HVAC, and plumbing.
- Maintain rigorous audit records and adhere to all quality, environmental, and governance processes to ensure continuous service improvement.
Infrastructure Program Manager II
Amazon
Chester
2023.04 - 2025.04
- Partner with business leaders to assess learning needs and develop comprehensive training programs that enhance employee skills, knowledge, and performance.
- Oversee the delivery of capital projects, from scoping and design to construction and commissioning, managing cross-functional teams and budgets.
- Develop and execute programs focused on the implementation of sustainable HVAC and mechanical system solutions.
- Review engineering designs & drawings and perform system inspections for construction quality, safety, and regulatory compliance.
- Analyze operational data, KPIs, and OEE to identify gaps and areas of potential improvement.
- Travel up to 75% to conduct training and inspections in the U.S. and Canada; developed programs for implementation in India and Australia.
- (Remote, based in Chester, VA)
- In the last 2 years trained 500 + Area Managers, Maintenance Technicians, and Maintenance Managers for up to 20 facilities.
- Implemented cost-saving measures in 2023 including: $1.3 million in the first year in savings via improved purchasing procedures.
- $2.6 million saved by no longer outsourcing repairs or maintenance.
- Implemented a new building management system that resulted in 2400 + HVAC resolved issues.
- Performed and oversaw over 9000 audits to ensure vendors completed preventative maintenance correctly.
- Oversaw and/or performed over 13,000 other trade audits, including plumbing, electrical, etc.
Technical Program Manager
Amazon
2021.07 - 2023.04
- Inspected new Amazon facilities for HVAC and made recommendations for any repairs or improvements and deficiencies.
- Utilized data analytics and forecasting models to predict future capacity needs and identify projected scalability constraints.
Service Technician Level 3
Amazon
2020.03 - 2021.07
- Installed, troubleshot, and repaired commercial HVAC, plumbing, infrastructure, and electrical systems.
Area Maintenance Manager
CBRE
Richmond
2019.12 - 2020.03
- Responsible for the inspection, maintenance, and renewal of Amazon's infrastructure systems, fixed plant, and equipment.
- Established and maintained a complete Quality Management System (QMS) program for facilities operations and maintenance.
HVAC Boiler Operator
Bon Secours Richmond Community Hospital
Richmond
2015.01 - 2018.01
- Trouble-shot, maintained, and repaired heating, ventilation, and air conditioning systems.
HVAC Boiler Operator
Sentara Northern Virginia Medical Center
Woodbridge
2009.01 - 2013.01
- Operated, monitored and maintained HVAC systems and steam boilers.
Education
Associate of Applied Science -
Northern Virginia Community College
01.2006
Skills
- Infrastructure & Facilities Program Management
- Mechanical, HVAC & BMS Systems
- Capital Project Delivery (Design → Commissioning)
- Training Program Design & Workforce Development
- Budget Oversight & Cost Optimization
- Auditing, Compliance & Quality Management Systems
- Cross-Functional & Global Team Leadership
- Data Analysis, KPIs & OEE
- Microsoft Office Suite
- Continuous Improvement & Risk Mitigation
Additional Information
Decorated United States Marine Corps Veteran, Currently studying Mandarin Chinese to support global infrastructure and international business operations, Enjoys gardening, reflecting a focus on long-term planning, patience, and continuous improvement, Family-oriented, with strong time management skills and stable professional values, Enjoys travel and adapting to diverse cultures and work environments in support of regional and international projects
Timeline
BBM IOQ Subject Matter Expert (Mechanical & BMS)
The PAC Group
2025.04 - Current
Infrastructure Program Manager II
Amazon
2023.04 - 2025.04
Technical Program Manager
Amazon
2021.07 - 2023.04
Service Technician Level 3
Amazon
2020.03 - 2021.07
Area Maintenance Manager
CBRE
2019.12 - 2020.03
HVAC Boiler Operator
Bon Secours Richmond Community Hospital
2015.01 - 2018.01
HVAC Boiler Operator
Sentara Northern Virginia Medical Center
2009.01 - 2013.01
Associate of Applied Science -
Northern Virginia Community College