Thomas Becknell
Newborn,GA
Summary
Food & Beverage Manager, Bartender, and Server with a winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
Snow King Mountain Resort
Jackson, WY
06.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed guest feedback surveys to identify areas requiring improvement.
- Ensured compliance with health regulations regarding food safety standards.
- Analyzed sales data and trends to determine necessary changes or adjustments.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Managed purchasing, inventory control, pricing and budgeting of food and beverage items.
- Organized catering services for private functions hosted at the establishment.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw 4 food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Restaurant Manager
Xanterra Parks & Resorts, INC
Yellowstone National Park, WY
05.2020 - 06.2023
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Created new menu items based on customer feedback and the requirements of The National Park Service.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Optimized profits by controlling food, beverage and labor costs.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Created detailed reports on weekly and monthly revenues and expenses.
Lead Bartender
Mystic Grill LLC
Covington, Georgia
01.2014 - 05.2020
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Created signature beverages to increase revenue and patron loyalty.
- Poured wine, beer and cocktails for patrons.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Effectively multitasked within fast-paced environment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
- Monitored bar inventory and promptly restocked low items before depletion.
Lead Food Server
Yesterday's Cafe
Rutledge, GA
02.2003 - 02.2014
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Stocked server areas with supplies before, during and after shifts.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Ensured that the dining areas were well maintained and clean at all times.
- Portioned, plated and garnished menu items to meet company standards.
- Directed other servers in tasks such as bussing tables or taking orders from customers.
- Resolved customer complaints in a professional manner while maintaining a positive attitude.
- Assisted with setting up tables for large parties or special events.
- Provided exceptional service to high volume of daily customers.
- Provided feedback to management regarding customer service issues or potential improvements.
- Prepared end-of-shift reports detailing sales figures and daily transactions.
- Used clear communication to relay food and drink orders to kitchen staff.
Education
High School Diploma -
Monticello High School
Monticello, GA05-2008
Skills
- Beverage Knowledge
- Order Management
- Bar Management
- Guest Relations
- Cost Control
- Catering Coordination
- Menu Development
- Employee Scheduling
- Labor Management
- Hospitality Management
Certification
- ServSafe Manager Certification
- TIPS on Premise Certification
- CPR & First Aid Certification
- Peer Mediation and Resolution Certification
Timeline
Food & Beverage Manager
Snow King Mountain Resort
06.2023 - Current
Restaurant Manager
Xanterra Parks & Resorts, INC
05.2020 - 06.2023
Lead Bartender
Mystic Grill LLC
01.2014 - 05.2020
Lead Food Server
Yesterday's Cafe
02.2003 - 02.2014
High School Diploma -
Monticello High School
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