THOMAS BELLOTTI
Riverview,FL
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Chat and Customer Service Specialist
Cirkul Inc.
Tampa
09.2023 - Current
- Think creatively to optimize each customer experience through chat, email, Facebook, and phone interactions. Assist customers with placing orders, tracking shipments, subscriptions, and troubleshooting technical product issues.
- Efficiently and effectively use the internal management system to resolve escalated customer requests.
- Collect and document customer feedback for improvement to products, service, and overall customer experience. Collaborate with other departments to ensure a seamless customer experience.
Subrogation Specialist/Liability & Property Damage Adjuster
Progressive
11.2021 - 02.2023
- Contact outside parties to collect or appropriately pay subrogation demands and negotiates final settlement.
- Complete complex liability investigations and file intercompany arbitrations.
- Evaluate files for final course of action based on facts of loss, collectability, and the balance of the claim. Collect back or pay deductibles.
Quality Improvement Representative
Primo Water (Formerly DS Services)
07.2015 - 11.2021
- Audit sales and customer service phone calls, and emails to ensure established procedures, policies and guidelines are followed.
- Prepare detailed reports of audit findings and share process improvements with quality assurance representatives and leadership.
- Provide training and coaching to customer service agents.
Insurance Customer Sales & Service Representative
The Auto Club Group AAA
04.2011 - 04.2015
- Issued property and casualty insurance agent in 3 states.
- Provide coverage counseling, process endorsements, review inspections.
- Provide support to customers, agents, mortgage companies, and underwriting.
Member Relationship Specialist
USAA
03.2007 - 03.2010
- Issued property and casualty insurance policies in 14 states, including automotive, personal article, homeowners, and renters’ insurance.
- Provide coverage counseling, mortgage quotes, and process endorsements.
- Upsell additional financial products.
Education
Associate of Applied Science - Business Administration
Ivy Tech State College
Skills
- Gorgias
- Shopify
- Shipstation
- Sprout
Certification
- Florida 0620 Adjuster – All Lines, Issued 2021-12-09
- Merchant Mariner OUPV, Issued 2018-09-12
- Fundamentals of Clinical Research Medical Research Management
- 140-hour Clinical Research Associate (CRA) program covering the history of clinical research legislation, clinical trial development and management, and case study simulation
- Anatomy & Physiology Penn Foster Career School
- Medical Terminology Certificate Des Moines University
Timeline
Chat and Customer Service Specialist
Cirkul Inc.
09.2023 - Current
Subrogation Specialist/Liability & Property Damage Adjuster
Progressive
11.2021 - 02.2023
Quality Improvement Representative
Primo Water (Formerly DS Services)
07.2015 - 11.2021
Insurance Customer Sales & Service Representative
The Auto Club Group AAA
04.2011 - 04.2015
Member Relationship Specialist
USAA
03.2007 - 03.2010
Associate of Applied Science - Business Administration
Ivy Tech State College