Thomas Belongia
Wausau,WI
Summary
Results-driven leader with extensive experience in customer relationship management and staff training. Known for implementing strategic initiatives that boost customer satisfaction and streamline operations, contributing to sustained business growth.
Overview
25
25
years of professional experience
Work History
BIGGBY Coffee Owner
Self Employed
Wausau, Wisconsin
04.2009 - Current
- Oversaw daily operations of busy coffee shop to ensure efficiency and service quality.
- Trained and supervised staff in customer service and beverage preparation techniques.
- Developed seasonal menus featuring specialty coffee drinks and pastries to attract new customers.
- Implemented strategies that enhanced customer loyalty and satisfaction, contributing to repeat business.
- Resolved customer complaints promptly to foster satisfaction and encourage repeat business.
- Ensured compliance with health and safety regulations in food handling and workplace practices.
- Managed financial transactions, including cash handling and daily deposits, for accuracy.
- Analyzed sales data and customer feedback to identify improvement opportunities, leading to increased revenue.
Area Representative
BIGGBY Coffee
Wausau, WI
11.2018 - 04.2026
- Facilitated communication Global Orange and Franchisee team members at BIGGBY Coffee locations.
- Oversaw training programs for new Franchisees and employees, ensuring adherence to operational procedures and enhancing overall franchise performance.
- Implemented quality control measures to ensure beverage consistency.
- Assisted in developing marketing strategies to enhance brand visibility.
- Resolved customer inquiries and complaints effectively to maintain satisfaction.
- Monitored competitors' activities to stay ahead of the competition.
- Compiled monthly financial data for management review.
- Researched potential new markets to expand reach of products and services within the region.
- Provided training and guidance on best practices for product promotion in the region.
- Developed and implemented strategic plans to increase sales in the region.
- Conducted monthly meetings with staff to review progress on goals and objectives.
- Identified and qualified prospective clients to generate profitable leads.
- Trained new staff on franchise standards and customer service protocols.
- Implemented targeted marketing strategies to promote local store events and offers, increasing customer engagement and foot traffic.
- Conducted regular inspections to ensure compliance with health regulations.
- Developed a comprehensive training program for new employees at the franchisee's business.
- Oversaw daily operations of multiple locations within a designated region while meeting budget targets set by senior management.
- Developed and executed sales and marketing strategies that significantly increased brand awareness for the franchisee's business within the community.
- Created monthly financial reports and presented them to senior management.
General Manager
Pilot Travel Centers
Paducah, Kentucky
01.2001 - 01.2009
- Oversaw daily operations of multiple travel center locations, ensuring high-quality service delivery and customer satisfaction.
- Developed budgets and monitored financial performance, aligning expenditures with strategic fiscal targets.
- Managed staff recruitment, training, and development initiatives to cultivate a skilled and engaged workforce.
- Implemented customer service standards, enhancing client experiences across all sites.
- Fostered positive work environment through team-building activities and employee engagement.
- Ensured compliance with health and safety regulations, including local food safety standards.
- Conducted regular meetings with senior management to evaluate progress against objectives.
- Created schedules and monitored payroll to maintain budgetary constraints.
Education
Bachelor of Science - Political Science And Government
University of Wisconsin, Parkside
Kenosha, WI05-1999
Skills
- Beverage preparation
- Menu development
- Quality control
- Client management
- Staff development
- Team leadership
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Relationship building
- Relationship building and self-motivation
Accomplishments
- Top 3 Highest ABC for the year 10 years running
- Wisconsin Store of the year 2024
- Out of Market store of the year 2019
Timeline
Area Representative
BIGGBY Coffee
11.2018 - 04.2026
BIGGBY Coffee Owner
Self Employed
04.2009 - Current
General Manager
Pilot Travel Centers
01.2001 - 01.2009
Bachelor of Science - Political Science And Government
University of Wisconsin, Parkside