Thomas Benjamin

• Post deal contract management through research analysis.

• Sales, third party, and sales support assistance.

• Subject matter expert on escalations, manages the cross functional communications across all ENGIE teams to provide resolution to high-profile Key Partner Group and Key Account Group accounts.

• Manage, monitor all day-to-day workflow activities for assigned high-profile Key Partner Group and Key Account Group accounts as well as other assigned requests, ensuring requests are fully completed and accurate within established Service Level Agreements (SLAs).

• New account acquisition through cold calling
• Existing account management
• Product suggestion for added client business development and value

• Residential renewals for existing customers
• Customer retention for inadvertent and advertent supplier switches
• Assess accounts to determine proper rates and contract terms

• Sold cruises packages to global clientele
• Consistent follow-ups to ensure client satisfaction
• Educated new and returning clients on cruise lines, ports-of-calls and various destination global excursions

• Electronic and appliance sales
• Telemarketing to generate new business
• Responsible for 70k + in merchandise monthly sales
• Customer follow-ups to ensure service and product satisfaction
• Trained new associates

• Piloted a successful marketing campaign for AT&T’s U-Verse to acquire more customers in Houston
• Trained, interviewed, recruited, and developed sales representatives to effectively handle both existing, and new customers
• Prepared and gave speeches to other marketing firms for leadership, sales, and training tools

• Responsible for supervising 25+ employees
• Control customer traffic
• Handled all front end customer related issues
• Monitored and operated HEB gas station
• Cash handling