THOMAS BENSON
Indianapolis,IN
Summary
CompTIA A+ certified IT professional blending help desk, customer service, and web development experience. Skilled at troubleshooting, supporting users, and building modern applications. Communicates complex concepts clearly and continuously expands technical expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Technical Support
Concentrix
11.2024 - 09.2025
- Provide inbound technical and customer support, troubleshooting login and connectivity issues while following security protocols.
- Document tickets and guide users through solutions, escalating complex cases when necessary.
General Manager
Panoonoy's Pizza and Wings
01.2016 - 01.2024
- Managed operations including staffing, inventory, and customer service, ensuring smooth business performance.
- Led hiring, training, and marketing strategies that increased engagement and revenue.
Interior & Exterior Painter
Ben's Quality Painting
01.2016 - 01.2024
- Completed residential and commercial projects with precision and efficiency.
- Trained team members in proper techniques and maintained equipment.
Front of House Manager
Sushi on the Rocks
01.2013 - 01.2016
- Oversaw front-of-house operations, delivering exceptional service and coordinating staffing.
- Handled customer concerns and managed inventory effectively.
Education
IT Program -
MyComputerCareer
Indianapolis, IN01-2023
High School Diploma -
Brownsburg High School
01-2009
Skills
- Operating Systems: Windows 10/11, Linux
- Programming: HTML, CSS, JavaScript, React, SQL, Python (beginner)
- Tools & Platforms: VS Code, Git/GitHub, Slack, VPN, Workday, Remote Desktop, Supabase
- IT Support: Troubleshooting, password resets, ticket handling, remote support
- Networking: Basic setup & connectivity troubleshooting
Certification
CompTIA A+ Certification (Valid through February 2027)
Timeline
Customer Service Technical Support
Concentrix
11.2024 - 09.2025
General Manager
Panoonoy's Pizza and Wings
01.2016 - 01.2024
Interior & Exterior Painter
Ben's Quality Painting
01.2016 - 01.2024
Front of House Manager
Sushi on the Rocks
01.2013 - 01.2016
IT Program -
MyComputerCareer
High School Diploma -
Brownsburg High School