Thomas Berg

With over 20 years experience in IT, I bring comprehensive experience and a rare level of adaptability and

versatility proven by leading high-performing IT teams and driving strategic initiatives for organizations of all sizes.

I've successfully served as a Senior Systems Engineer and Director of IT and have advised IT departments at

leading companies like FedEx, Northwestern Mutual, State of Oregon and many more.

I'm a technical hands-on leader who leads by example and helps my team continuously improve. I have

outstanding recommendations from the teams I have managed for my ability to mentor and develop their skills.

I excel at improving IT operations and increasing productivity by optimizing resource allocation and introducing

process improvements. I am always focused on improving efficiency while also making sure both internal and

external customers are promoters.

Recommendations: (LinkedIn)

• Office 365: Provision Office 365, LinkedIn
• Microsoft Azure: Create and Manage Virtual Machines, LinkedIn
• Microsoft Certified: Azure Fundamentals, Microsoft
• Prompt Engineering: How to Talk to the AIs, LinkedIn
• Generative AI for Business Leaders, LinkedIn

Izzy Brooke - September 12, 2023, Izzy reported directly to Thomas

• Tom is a strategic thinker who has a deep understanding of the SaaS industry and the implementation services we provide. What truly sets Thomas, apart is his ability to align our team's efforts with the broader objectives of Kaseya. He had a talent for translating corporate goals into actionable plans, ensuring that our services consulting team achieved these objectives.
  
  He understood the importance in delivering excellent customer service and tackle any grievances with a solution-oriented mindset. Tom's commitment to maintaining strong client rapport, even in challenging situations, helped boost CSAT scores and shape our teams focus.
  
  As a manager, Tom never shied away from taking responsibility for challenges or setbacks, and prioritized finding solutions and learning from experiences rather than assigning blame. I have no doubt that these skills would be invaluable to the next organization he brings them to.

Tom Sopwith - September 12, 2023- Director, Professional Services at Kaseya

• Ever thinking, ever improving, wise and experienced. Give Thomas a practical problem to solve in business and he rolls up the sleeves and gets in to work out solutions. I have appreciated his eye for process and opportunities to improve it and scale up. He manages his team to share that attitude and influences his peers. A great asset to the right team.

Jennie Clarke - April 26, 2023 - Director, Services and Support

• I had the pleasure of working with Tom in his role as Manager, Customer Success – Security, as he led the professional services arm for Kaseya’s security, audit and compliance products. I had the pleasure of working with Tom in his role as Manager, Customer Success – Security, as he led the professional services arm for Kaseya’s security, audit and compliance products.
  
• Tom has a wealth of experience in the technology industry which is demonstrated regularly as he is able to easily relate business issues/opportunities in both highly technical and business terms, and suggest appropriate technical solutions for our MSP partners. He has in-depth knowledge of multiple products, not only understanding their design and operation, but also the business benefits they help businesses to realize.
  
• As a respected member of the global senior leadership team for professional services, Tom’s positive attitude towards challenges helped to encourage and support all of us, through a very busy transition period merging the operations of Datto and Kaseya’s professional services onto a new platform.
  
• Tom also personally helped to train a number of my team members, based both in the States and in Australia, on the security suite of products. Tom quickly won the team’s respect for not only being technically knowledgeable, but for also always being willing to go above and beyond to help the global team to be successful in their delivery.
  
• I would not hesitate to recommend Tom as a great asset to any technology organization.