Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Thomas Bernosky

DeBary

Summary

Dynamic professional with a law enforcement background and extensive experience at Allstate Insurance Co. Proven expertise in claims investigation and damage assessment, enhancing client satisfaction through exceptional customer service and effective problem-solving. Recognized for streamlining processes, achieving faster settlements, and maintaining meticulous attention to detail in high-pressure environments.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Total Loss MVR Adjuster

Allstate Insurance Co
12.2024 - Current
  • Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
  • Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
  • Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
  • Participated in ongoing professional development opportunities to maintain current knowledge of insurance laws, regulations, and best practices within the field of claims adjustment.
  • Conducted on-site field inspections to assess damages firsthand, allowing for more accurate estimates and informed decision-making regarding repair costs or total loss assessments.
  • Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.

Total Loss Copart Adjuster

Allstate Insurance Co
10.2023 - 12.2024
  • Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
  • Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Examined claims forms and other records to determine insurance coverage.
  • Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
  • Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
  • Answered customer questions regarding deductibles.
  • Conducted on-site field inspections to assess damages firsthand, allowing for more accurate estimates and informed decision-making regarding repair costs or total loss assessments.
  • Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.

Virtual Total Loss Adjuster

Allstate Insurance Co
01.2022 - 10.2023
  • Consistently met or exceeded performance metrics related to claim cycle times and customer satisfaction ratings.
  • Streamlined the total loss claims process by implementing efficient procedures and best practices.
  • Achieved faster settlement agreements through effective negotiation tactics and clear communication skills.
  • Maintained up-to-date knowledge of industry trends and developments, applying this information to provide optimal service to clients.
  • Improved overall efficiency within the department by contributing ideas for procedural improvements during team meetings.
  • Approved payment of claims within certain monetary limit.
  • Managed a high volume of claims, ensuring timely resolution and adherence to company guidelines.
  • Provided exceptional customer service by maintaining constant communication with claimants throughout the entire claims process.
  • Supported colleagues during periods of high claim volume by assuming additional caseloads when needed.
  • Enhanced customer satisfaction by promptly and accurately assessing total loss claims.

Police Officer

City Of Sanford
02.2001 - 02.2022
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Apprehended offenders and conducted interviews and interrogations.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
  • Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Monitored traffic violations, issuing citations as necessary.
  • Conducted preliminary investigations at scenes of major crimes.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Secured crime scenes, gathered evidence, and questioned witnesses.

Deputy Sheriff

Seminole County Sheriff's Office
11.1987 - 01.1999
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
  • Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
  • Enhanced public trust by providing professional and compassionate assistance during emergencies.
  • Improved community safety by conducting routine patrols and responding to emergency calls promptly.
  • Conducted thorough investigations that led to the successful prosecution of numerous offenders.
  • Managed crime scenes meticulously, preserving vital evidence for forensic analysis and case resolutions.
  • Developed strong relationships with community leaders, fostering open communication channels for addressing concerns collaboratively.
  • Enhanced community safety by conducting routine patrols in high-risk areas.
  • Negotiated peaceful resolutions during conflict situations, minimizing need for force and reducing community tensions.
  • Conducted detailed interviews with victims, witnesses, and suspects, gathering crucial information for case investigations.
  • Improved public trust with community policing initiatives, fostering positive relationships between sheriff's department and local residents.
  • Reduced response times to emergency calls by optimizing patrol routes and strategies.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Conducted searches of individuals, vehicles and premises.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Provided testimony in court proceedings.
  • Checked vehicle equipment for proper functioning prior to use.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.

Police Officer

City Of Winter Springs
10.1986 - 11.1987
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Apprehended offenders and conducted interviews and interrogations.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Monitored traffic violations, issuing citations as necessary.
  • Conducted preliminary investigations at scenes of major crimes.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Provided testimony in court proceedings.
  • Checked vehicle equipment for proper functioning prior to use.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.

Education

High School Diploma -

Seminole High School
Sanford, FL

No Degree - Basic Law Enforcement Academy

Seminole Community College
Sanford, FL

Skills

  • Claims investigation
  • Damage assessment
  • Property valuation
  • Active listening
  • Decision-making
  • Claims processing
  • Law enforcement background
  • Customer service
  • Problem-solving
  • Attention to detail
  • Verbal and written communication

Accomplishments

    Achieved I-Car Platinum Status in 2025

    Promoted to Consultant 2 in 2025

Certification

Licensed in the following states:

Florida

Texas

Delaware

Wyoming

Connecticut

Kentucky

Vermont

North Carolina

Georgia

Oklahoma

Louisiana

Rhode Island

New Mexico

New Hampshire

South Carolina



Languages

English
Full Professional

Timeline

Total Loss MVR Adjuster

Allstate Insurance Co
12.2024 - Current

Total Loss Copart Adjuster

Allstate Insurance Co
10.2023 - 12.2024

Virtual Total Loss Adjuster

Allstate Insurance Co
01.2022 - 10.2023

Police Officer

City Of Sanford
02.2001 - 02.2022

Deputy Sheriff

Seminole County Sheriff's Office
11.1987 - 01.1999

Police Officer

City Of Winter Springs
10.1986 - 11.1987

High School Diploma -

Seminole High School

No Degree - Basic Law Enforcement Academy

Seminole Community College

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